Aimee Yazzie
Holbrook,AZ
Summary
Positive and upbeat Customer Service successful at balancing guest and business needs. Well-organized in managing check-in and check-out procedures and coordinating services with diverse team members. Good multitasking, planning and communication skills.
Overview
6
6
years of professional experience
Work History
Front Desk Agent
Green Tree Motel
Holbrook , AZ
05.2024 - Current
- Greeted customers in a professional and friendly manner.
- Answered phones, responded to inquiries, and took messages.
- Assisted with check-in and check-out procedures for guests.
- Processed payments accurately and efficiently.
- Resolved customer complaints promptly and courteously.
- Maintained cleanliness of lobby area at all times.
- Inputted guest information into computer system accurately and securely.
Sales Associate
Mercantile Store
Holbrook , AZ
07.2021 - 02.2024
- Greeted customers and provided exceptional customer service.
- Provided accurate information about products, prices and services.
- Assisted customers with product selection, sizing and styling.
- Organized stockroom shelves according to size, color or style.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Conducted inventories on a regular basis to track stock levels.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Engaged customers in friendly, professional dialogue to determine needs.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Assisted teammates with sales-processing tasks to meet daily sales goals.
- Received and displayed product shipments on store retail shelves upon delivery.
Front Desk Agent
Howard Johnson Motel
Holbrook , AZ
01.2021 - 02.2024
- Answered phones, responded to inquiries, and took messages.
- Assisted with check-in and check-out procedures for guests.
- Greeted customers in a professional and friendly manner.
- Processed payments accurately and efficiently.
- Resolved customer complaints promptly and courteously.
- Provided information about hotel amenities, services, and local attractions.
- Inputted guest information into computer system accurately and securely.
- Verified accuracy of room rates and other charges during check-in process.
- Worked with housekeeping and maintenance staff to address and resolve building and room issues.
Front Desk Agent
La Quinta
Holbrook , Arizona
03.2018 - 04.2021
- Greeted customers in a professional and friendly manner.
- Answered phones, responded to inquiries, and took messages.
- Assisted with check-in and check-out procedures for guests.
- Processed payments accurately and efficiently.
- Resolved customer complaints promptly and courteously.
- Inputted guest information into computer system accurately and securely.
- Verified accuracy of room rates and other charges during check-in process.
- Kept accurate records of guest transactions.
- Addressed customer needs in a timely manner.
Education
Associate of Arts - Medical Assisting
Everest College - Alhambra
Mesa, AZ08-2011
High School Diploma -
Holbrook High School
Holbrook, AZ05-2004
Skills
- Administrative Support and Skills
- Office Management
- File Management
- Mail and packages
- Documentation
- Cash Handling
- Sales expertise
- Hospitality services
- Guest Services
- Front Desk Management
- Microsoft Office
- Word Processing
- Customer Service
- Transaction Processing
- Data Entry
- Payment Processing
- Office Organization
- Switchboard Operation
- Customer Service Management
Timeline
Front Desk Agent
Green Tree Motel
05.2024 - Current
Sales Associate
Mercantile Store
07.2021 - 02.2024
Front Desk Agent
Howard Johnson Motel
01.2021 - 02.2024
Front Desk Agent
La Quinta
03.2018 - 04.2021
Associate of Arts - Medical Assisting
Everest College - Alhambra
High School Diploma -
Holbrook High School
Similar Profiles
Nathan Nowlin-ScovelNathan Nowlin-Scovel
Assistant Manager at Best Western Pine Tree MotelAssistant Manager at Best Western Pine Tree Motel
Nadia OgdenNadia Ogden
Commercial Cleaner at Green Tree Cleaning ServicesCommercial Cleaner at Green Tree Cleaning Services
Kees ScottKees Scott
Carpenter, Supervisor at Green Tree Ngaliya Civil and Fencing.Carpenter, Supervisor at Green Tree Ngaliya Civil and Fencing.