Laura E Koon
Interlochen,MI
Summary
Experienced healthcare administrator specializing in Front Desk operations and patient management. Skilled in scheduling, customer service, and data entry, ensuring accurate records and efficient service. Seeking Medical Support Assistant (Advanced) role to enhance veterans' healthcare at Aleda E. Lutz Department of Veterans Affairs Medical Center, delivering personalized care through the Whole Health System model.
Overview
1
1
Certification
7
7
years of professional experience
Work History
Front Desk Receptionist
Cass Steet Ears Nose and Throat
Traverse City, MI
03.2026 - Current
- Schedule patients, answer phones, cancel appointments, and reschedule an appointment
- Checked in patients and verified insurance coverage for efficient service delivery.
- Collected copays and managed outstanding account balances to ensure timely payments.
- Take intake applications and enter them into the patient's charts.
- Executed administrative tasks, including data entry, faxing, filing, and utilizing Microsoft programs.
- Input referrals into the system for processing.
- Participated in training sessions for the Front Desk Office Manager role.
- HOUR/WEEK: 40
- GRADE EQUIVALENT:GS-06
Front Desk Receptionist
Northwestern Michigan Dermatology
Traverse City, MI
08.2020 - 04.2026
- Scheduled patients, managed phone inquiries, canceled and rescheduled appointments to maintain patient flow.
- Checked in patients, verified insurance, and ensured accurate patient records.
- Collect co-pays and money on accounts with past due balances.
- Oversaw front desk operations, facilitating seamless patient check-in and appointment scheduling.
- Take intake applications and enter them into the patient's charts.
- Conducted training sessions for new staff members to enhance their skills and knowledge.
- HOUR/WEEK:40
- GRADE EQUIVALENT:GS-06
Front Desk Bilingual Receptionist
Northwest Michigan Health Services
Traverse City, MI
09.2019 - 03.2020
- Translated for patients daily using Spanish.
- Assisted with patient check-in and check-out while verifying insurance coverage.
- Collected co-pays and payments on past-due accounts while supporting financial compliance.
- Answered phones, scheduled patients, and handled appointment cancellations and rescheduling.
- Scheduled appointments for dental and medical patients with efficiency.
- Processed intake applications and entered data into patient charts for accurate records.
Education
High School Diploma -
McAllen High School
McAllen, TX05-1998
Skills
- Appointment scheduling
- Telephone skills mastery
- Data entry accuracy
- Administrative support skills
- Email correspondence management
- Word processing expertise
- Client relations strategies
- Bilingual communication proficiency
- Customer service excellence
- Onboarding New Staff
- Teamwork and collaboration
- Organizational skills
- Multitasking and organization
- Adaptability and flexibility
- Integrity and honesty
- Effective communication
- Decision-making abilities
- Problem-solving capabilities
- Research skills
- Alzheimer's and dementia care
- Multi-line telephone operation
- Multitasking and organization
Personal Information
- Nationality: US
- Availability: FT
- ID Type: SSN
- ID Number: 8987
Certification
CPR Certification, Certified Nursing Assistant
Additional Information
I am a self-motivated individual and eager to assume new responsibilities. I learn and apply new information quickly and efficiently. I consider myself to be responsible, enthusiastic, organized and have a dependable character. I work well as part of a team and appreciate the challenge of working independently.
Timeline
Front Desk Receptionist
Cass Steet Ears Nose and Throat
03.2026 - Current
Front Desk Receptionist
Northwestern Michigan Dermatology
08.2020 - 04.2026
Front Desk Bilingual Receptionist
Northwest Michigan Health Services
09.2019 - 03.2020
High School Diploma -
McAllen High School