Aimer Rodriguez
Fort Worth,TX
Summary
Proven customer service expert with a track record of enhancing customer satisfaction at Wendy’s, Chick-fil-A, and Wingstop Restaurant. Excelled in cash management and fostering team collaboration, significantly improving service delivery. Demonstrates exceptional patience, empathy, and a commitment to excellence, ensuring a seamless and positive customer experience.
Overview
3
3
years of professional experience
Work History
Cashier
Wendy’s
12.2023 - 01.2025
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
Cashier
Wingstop Restaurant
03.2023 - 07.2023
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Built relationships with customers to encourage repeat business.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
Front of House
Chick-fil-A
05.2022 - 01.2023
- Liaised with on-site cleaning teams to support cleanliness of club and reported discrepancies to front of house.
- Trained new employees on front of house policies, procedures, and best practices to ensure consistent service quality.
- Implemented training program for front of house staff to maintain high standards of customer service.
- Trained new hires on front of house procedures, contributing to a cohesive team dynamic.
- Streamlined communication between kitchen and front of house, ensuring smoother service.
- Promoted positive working relationships within the team, fostering open communication between front of house and back of house staff members.
- Supported the front of house operations during showtimes, ensuring a seamless experience for audience members from entrance to exit.
Education
Del Río High School
Del Rio Tx03.2023
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Time management skills
- Cash handling
- Cleaning and sanitizing
- Team collaboration
- Customer service excellence
- Money handling
- Reliability and punctuality
- Customer relations
- Cash register operation
- Written and verbal communication
- Order taking
- Professionalism and courtesy
- Cash management
- Cash register systems
- POS system operations
- Staff training
Languages
Spanish
Native or Bilingual
Timeline
Cashier
Wendy’s
12.2023 - 01.2025
Cashier
Wingstop Restaurant
03.2023 - 07.2023
Front of House
Chick-fil-A
05.2022 - 01.2023
Del Río High School