Airanna Steltz-Theriault
Macungie,PA
Summary
Dynamic and dedicated server with a strong background at Vince’s Pizza & Pub, excelling in customer service and team collaboration. Proven ability to enhance guest experiences through effective conflict resolution and efficient table turnover. Skilled in cash handling and POS operations, consistently maintaining high cleanliness standards and fostering positive guest relations.
Overview
11
11
years of professional experience
Work History
Server
Vince’s Pizza & Pub
Macungie, PA
05.2015 - 11.2024
- Provided exceptional customer service, ensuring guest satisfaction and timely order delivery.
- Assisted in maintaining cleanliness and organization of dining area and kitchen.
- Collaborated with team members to ensure efficient table turnover during peak hours.
- Managed cash register operations, processing payments accurately and efficiently.
- Trained new staff on menu knowledge, service protocols, and food safety standards.
- Resolved customer inquiries and complaints swiftly to enhance dining experience.
- Maintained product knowledge to effectively communicate specials and menu items to guests.
- Supported inventory management by restocking supplies and monitoring stock levels daily.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
Food Preparation Worker
Queens New York Style Deli
Fogelsville, PA
06.2013 - 07.2014
- Prepared food items according to standardized recipes and safety guidelines.
- Maintained cleanliness and organization of food preparation areas and equipment.
- Assisted in inventory management by tracking ingredient usage and replenishing supplies.
- Collaborated with team members to ensure timely food service during peak hours.
- Implemented portion control procedures to minimize waste and enhance efficiency.
- Monitored food quality and freshness, reporting any discrepancies to management promptly.
- Kept workstation and equipment clean, organized, sanitized, and sufficiently stocked.
- Sanitized work surfaces between food preparation, avoiding cross-contamination and maintaining food safety guidelines.
- Demonstrated punctuality and reliability in consistently arriving for scheduled shifts to meet service demands.
- Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation.
Education
High School Diploma -
Kuztown High School
Kutztown, PASkills
- Customer service
- Cash handling
- Order processing
- Team collaboration
- Food safety compliance
- Menu knowledge
- Table turnover efficiency
- Conflict resolution
- POS system operation
- Staff training
- Cleanliness standards
- Time management
- Communication skills
- Guest relations
- Strong work ethic
- Exceptional customer service
Timeline
Server
Vince’s Pizza & Pub
05.2015 - 11.2024
Food Preparation Worker
Queens New York Style Deli
06.2013 - 07.2014
High School Diploma -
Kuztown High School