Airean Hayes
Covina,CA
Summary
Dynamic Air Force Veteran with a proven track record in managing information, addressing technical concerns, and efficiently supporting team members. Equipped with strong relationship-building and critical thinking skills, ready to leverage expertise in cardiac monitoring and patient care. Proficient in EKG interpretation and arrhythmia detection, demonstrating a commitment to teamwork and adaptability that fosters seamless collaboration in fast-paced healthcare environments. Prepared to contribute to a team dedicated to delivering exceptional patient outcomes.
Overview
1
1
Certification
18
18
years of professional experience
Work History
Zone Lead
At Home Group Inc.
05.2026 - Current
- Led zone execution, ensuring merchandising standards, recovery, and floor readiness across assigned departments.
- Monitored inventory flow, replenishment needs, and backroom organization to support sales floor availability.
- Trained associates on product placement, stocking procedures, and customer service expectations.
- Reinforced safety, loss prevention, and store procedures to maintain a secure work environment.
- Improved team productivity by streamlining processes and implementing efficient task management.
Veteran Support Specialist
United States Veterans Initiative
06.2023 - 07.2025
- Coordinated veteran intake, verifying eligibility, needs, and documentation for service delivery.
- Supported case managers with housing referrals, benefits navigation, and follow-up communication.
- Maintained accurate client records, notes, and service documentation in compliance with program standards.
- Resolved participant concerns with de-escalation, active listening, and trauma-informed communication.
- Facilitated connections to community resources, healthcare providers, and employment services.
- Trained new staff on intake procedures, confidentiality practices, and client support workflows.
- Maintained detailed documentation of support interactions, ensuring valuable insights are preserved for future reference and analysis.
Veteran Service Assistant
United States Veterans Initiative
01.2023 - 06.2023
- Supported veteran residents with daily service coordination, ensuring timely access to housing, benefits, and program resources.
- Assisted case managers with intake documentation, records updates, and confidential file maintenance.
- Monitored resident needs and escalated concerns to appropriate staff for prompt resolution.
- Prepared reports, logs, and correspondence using accurate data entry and clear documentation.
- Coordinated schedules, appointments, and referrals to keep service plans organized and on track.
- Guided residents through program requirements, facility procedures, and available community resources.
- Maintained orderly service areas and responded to routine requests with professionalism and consistency.
Administrative Assistant
Corona Veteran Center
08.2018 - 06.2022
- Coordinated calendars, appointments, and meeting logistics for staff and veteran support services.
- Managed correspondence, phone inquiries, and visitor intake with professionalism and discretion.
- Maintained accurate records, files, and confidential documentation in organized office systems.
- Prepared reports, forms, and communications to support daily administrative operations.
- Tracked office supplies, reordered materials, and supported smooth workflow across departments.
- Processed data entry tasks with precision, ensuring timely updates to veteran service records.
- Resolved scheduling conflicts and redirected requests to appropriate staff or program contacts.
Air Transportation Specialist
U.S. Air Force
03.2009 - 03.2017
- Coordinated passenger and cargo movement operations across military air terminals
- Managed weight and balance documentation for safe aircraft loading
- Verified shipment accuracy using air transportation records and manifests
- Directed aircraft load planning to support mission-ready departure schedules
- Interpreted hazardous material requirements for compliant air shipment handling
- Trained air terminal personnel on cargo processing and ramp procedures
- Streamlined arrival and departure workflows to reduce ground delay risk
- Maintained compliance with mobility, customs, and transportation regulations
Education
Bachelor of Science - Psychology
California State University - Dominguez Hills
Carson, CA05-2028
Associate of Science - Behavioral Sciences
Chaffey College
Rancho Cucamonga, CA05-2022
Skills
- Customer service
- Process improvement
- Motivational leadership
- Staff development
- Conflict resolution
- Problem-solving
- Innovation skills
- Relationship building
Certification
Dysrhythmia Interpretation for Monitor Technicians
Basic Life Support (BLS)
Timeline
Zone Lead
At Home Group Inc.
05.2026 - Current
Veteran Support Specialist
United States Veterans Initiative
06.2023 - 07.2025
Veteran Service Assistant
United States Veterans Initiative
01.2023 - 06.2023
Administrative Assistant
Corona Veteran Center
08.2018 - 06.2022
Air Transportation Specialist
U.S. Air Force
03.2009 - 03.2017
Associate of Science - Behavioral Sciences
Chaffey College
Bachelor of Science - Psychology
California State University - Dominguez Hills