Aireana Samuel
San Antonio,TX
Summary
Results-driven professional with strong expertise in employee training and team leadership. Successfully trained staff on food safety and customer service standards, leading to improved customer satisfaction and operational compliance. Eager to leverage skills in a dynamic environment.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Shift Leader
El Pollo Loco
San Antonio, Texas
07.2025 - Current
- Trained new employees on food safety and customer service standards to ensure compliance and high-quality customer interactions.
- Trained and motivated employees to develop skills and improve team performance.
- Resolved customer complaints promptly to maintain a high level of satisfaction.
- Resolved customer inquiries and issues promptly to foster a positive dining experience.
- Monitored cash register operations and ensured accurate transactions.
- Verified order accuracy and quality before delivery.
- Assisted in preparing food items following company recipes and procedures.
- Uphold company standards and compliance requirements for operations.
- Handled emergency situations with composure and in accordance with company guidelines.
Education
High School Diploma -
Southwest Legacy High School
Texas05-2025
Skills
- Point of sale management
- Food safety standards
- Quality assurance
- Employee training
- Customer service
- Compliance management
- Conflict resolution
- Crisis management
- Time management
- Team leadership
- Staff motivation
- Effective communication
- Problem solving
- Attention to detail
- Team building
Certification
- Food handling certification
Timeline
Shift Leader
El Pollo Loco
07.2025 - Current
High School Diploma -
Southwest Legacy High School