Open To Work
Analiz Gonzalez
Groveland
Work Preference
Summary
Dynamic shift leader with expertise in team motivation and customer service. Proven track record of enhancing operational efficiency and driving team performance. Skilled in executing new initiatives and fostering a workplace culture aligned with organizational values. Strong background in complaint resolution and staff training, focused on improving operational success and customer loyalty.
Overview
4
4
years of professional experience
Work History
Shift Leader
7 Brew
Clermont
04.2026 - Current
- Supervised daily operations to deliver prompt service and uphold product quality standards.
- Provided exceptional customer service and maintained a positive attitude throughout the shift.
- Resolved customer complaints promptly to enhance satisfaction and loyalty.
- Organized work environment by delegating tasks, enhancing team efficiency and coordination.
- Managed inventory levels to ensure stock availability and minimize waste.
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
- Checked orders for quality and completeness.
- Supervised the cleaning of dining areas, restrooms, kitchen equipment, and floors in order to maintain a safe and sanitary environment for customers and staff alike.
- Inspected food preparation areas to ensure proper sanitation standards were met at all times.
Digital Team Lead
Walmart
Groveland
12.2023 - 06.2026
- Led team in daily operations to ensure efficient workflow.
- Implemented training sessions to enhance team skills and performance.
- Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
- Delegated tasks appropriately according to individual skill sets.
- Identified opportunities for process improvements, implementing changes when required.
- Held regular one-on-one coaching sessions with staff members to encourage personal development.
- Motivated and empowered team members to build customer satisfaction and loyalty to support retention and growth.
- Reviewed completed work to verify consistency, quality, and conformance.
Shift Leader
Donut King
Minneola
07.2022 - 11.2023
- Supervised daily operations to ensure efficient service and product quality.
- Trained new team members on procedures and customer service standards.
- Resolved customer complaints promptly to enhance satisfaction and loyalty.
- Created promotional displays that enhanced customer engagement and increased sales volume.
- Audited cash drawers for accuracy during opening and closing shifts to ensure financial integrity.
- Provided exceptional customer service and maintained a positive attitude throughout the shift.
- Organized work environment by delegating tasks to staff, improving workflow and team efficiency.
- Ensured staff were properly trained on all aspects of their job duties, including safety protocols.
Education
Associate of Science - Diagnostic Medical Sonography
Valencia College
Orlando, FL05-2028
High School Diploma -
Lincoln Park Education Center
Clermont, FL05-2025
Skills
- Shift scheduling
- Production scheduling
- Point of sale management
- Inventory management
- Team leadership
- Staff supervision
- Employee training
- Team collaboration
- Team motivation
- Effective communication
- Problem solving
- Customer service
Languages
Spanish
Professional
Timeline
Shift Leader
7 Brew
04.2026 - Current
Digital Team Lead
Walmart
12.2023 - 06.2026
Shift Leader
Donut King
07.2022 - 11.2023
Associate of Science - Diagnostic Medical Sonography
Valencia College
High School Diploma -
Lincoln Park Education Center