Patrick Brown Jr.
West Palm Beach
Summary
Recent graduate with a focus on criminal justice, bringing strong customer service and conflict resolution skills. Proven ability to foster customer loyalty and effectively train team members. Committed to maintaining high service standards and enhancing operational efficiency.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Shift Leader
7Brew Drive Thru Coffee
West Palm Beach
10.2024 - Current
- Supervised daily operations to streamline workflow and enhance quality service.
- Supervised and led employees to maintain productivity and customer service levels.
- Trained new staff on best practices for customer interaction and beverage preparation.
- Resolved customer complaints promptly to maintain a positive experience.
- Provided exceptional customer service and maintained a positive attitude throughout the shift.
- Delegated tasks to employees and tracked completion to ensure operational efficiency.
- Monitored equipment functionality to maintain beverage quality and uphold safety standards.
- Positioned skilled staff in key areas throughout shift to optimize department productivity.
- Facilitated team meetings to encourage communication and share operational updates.
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
After-School Counselor
Meadow Park Elementary School
West Palm Beach
11.2023 - Current
- Supervised daily activities for students in after-school programs.
- Managed individual and group activities in the after-school program to foster teamwork.
- Coordinated recreational games and team-building exercises to enhance children's collaboration and social interaction.
- Mediated conflict resolution among students during group activities to foster positive relationships and teamwork.
- Created engaging lesson plans to strengthen social skills and teamwork among students.
- Conducted group learning activities based on differentiated learning techniques.
- Offered guidance and support to students in a safe and nurturing environment to promote their academic and social development.
- Facilitated positive interactions between students of diverse backgrounds.
- Collaborated with staff to plan special events and field trips.
- Developed lesson plans that aligned with state standards for academic performance levels.
- Provided crisis intervention services when needed.
Key Holder
Meraki Juice Kitchen
01.2022 - 06.2023
- Provide excellent and professional service
- Demonstrated strong communication skills to enhance customer interactions
- Addressed and managed conflict effectively during customer interactions
- Operate Point of Sale system to proficiency
- Money handling and providing accurate change
- Balancing cash drawer
- Utilized basic math skills for accurate transactions
- Provide informed and up-to-date information about products
- Served and delivered food promptly to enhance customer satisfaction
- Maintained cleanliness of floors and restrooms to ensure a hygienic environment for guests
- Performed detailed cleaning of hard-to-reach areas to uphold high cleanliness standards
- Arrange patio furniture and make sure tables are clean and ready for guest
- Applied fundamental barista techniques to prepare beverages
Cashier • Line worker
Chipotle Mexican Grill
08.2020 - 10.2022
- Took cash and card payments from patrons
- Counted and balanced cashier drawer to ensure accurate financial transactions
- Provide excellent customer service
- Resolved customer complaints to enhance satisfaction and loyalty
- Handle both the digital line and regular in-person line
- Restocked shelves, coolers, and displays
- Ensure timely preparation of meals to meet customer demand.
- Monitored food temperature to ensure safety standards.
- Prep various food items, including marinating meats, chopping vegetables, and cooking rice
- Managed multiple tasks simultaneously in a fast-paced environment to maintain service efficiency
- Provide customers with information regarding promotions or essential information
Education
Bachelor of Arts - Criminal Justice & Social Work
Florida Atlantic University
Boca Raton, FL12-2025
Associate degree - Arts
Palm Beach State Community College
Lake Worth, FL05-2022
Diploma -
Royal Palm Beach High School
Royal Palm Beach05-2020
Skills
- Point of sale management
- Customer engagement
- Customer service
- Training coordination
- Team building
- Conflict resolution
- Time management
- Organized
- Focused
- Great communicator
- Collaborator
- Quick learner
Certification
- Microsoft office specialist, 2021, Certified in PowerPoint, Word, Excel, and Access
- CPR/ First Aid Certified, 2020- present
Timeline
Shift Leader
7Brew Drive Thru Coffee
10.2024 - Current
After-School Counselor
Meadow Park Elementary School
11.2023 - Current
Key Holder
Meraki Juice Kitchen
01.2022 - 06.2023
Cashier • Line worker
Chipotle Mexican Grill
08.2020 - 10.2022
Bachelor of Arts - Criminal Justice & Social Work
Florida Atlantic University
Associate degree - Arts
Palm Beach State Community College
Diploma -
Royal Palm Beach High School