Airelle Venus Marana
Summary
Proven track record in enhancing customer satisfaction and streamlining operations, as demonstrated at workplaces where exceptional multitasking and teamwork led to efficient service delivery. Skilled in cash handling and problem-solving, adept at collaborating across teams to meet objectives. Achieved high guest return rates through outstanding service and issue resolution.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Crew Member
Auntie Anne's
04.2023 - Current
- Worked front counter, kitchen, and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from the management team.
Front Desk Agent
Interurban Suites Hotel
05.2024 - 07.2024
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
Front Desk Agent
Fairfield Marriott
08.2023 - 11.2023
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during challenging situations, ensuring a seamless experience for all guests.
Operations Associate
BuyBuyBaby
11.2022 - 03.2023
- Followed shipping and receiving procedures for goods and materials.
- Resolved customer issues promptly and professionally, maintaining high satisfaction rates while minimizing escalations.
- Collaborated with cross-functional teams to achieve project goals and meet deadlines.
Restaurant Hostess
Pancake Chef
11.2021 - 11.2022
- Demonstrated strong multitasking skills by bussing tables while attending to guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
Education
High School Diploma -
Foster Senior High School
Tukwila, WA06.2024
Skills
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-Solving
- Cash Handling
- Problem-solving skills
- Guest Services
- Strong multitasking
- Active Learning
Certification
American Heart Association Heartsaver CPR AED Program Certificate
Timeline
Front Desk Agent
Interurban Suites Hotel
05.2024 - 07.2024
Front Desk Agent
Fairfield Marriott
08.2023 - 11.2023
Crew Member
Auntie Anne's
04.2023 - Current
Operations Associate
BuyBuyBaby
11.2022 - 03.2023
Restaurant Hostess
Pancake Chef
11.2021 - 11.2022
High School Diploma -
Foster Senior High School
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