Aisha Bishop
Emory Healthcare
Hiram,GA
13
years of professional experience
Results-focused healthcare professional with experience in patient access, insurance billing, and front-desk operations. Skilled in authorizations, referrals, chart auditing, and patient intake. Trusted for training staff, improving workflow consistency, and supporting timely care.
Work History
Patient Services Coordinator III
11 Months- Audit patient charts to verify completeness, accuracy, and compliance with coding and documentation standards.
- Lead structured training for new front office staff covering front desk procedures, customer service expectations, and workflow.
- Verify insurance information and obtain required authorizations for patient visits.
- Route referrals, orders, and documentation to appropriate departments for timely processing.
- Monitor appointment follow-up tasks to reduce scheduling gaps and missed communications.
- Support front-desk operations by answering calls, greeting patients, and managing paperwork.
Patient Services Specialist
7 Years 11 Months- Managed incoming phone line, greeted patients, and scheduled appointments while balancing provider availability and patient needs.
- Verified coverage details, ensured copay collection, obtained authorizations, and resolved billing discrepancies to support accurate billing and payer processing.
- Completed administrative patient intakes, including case histories, insurance information, and mandated forms.
- Placed new supply orders and managed inventory to support clerical space readiness.
Policy Testing Analyst
4 Years 3 Months- Validated medical policy scenarios through structured testing and scenario development.
- Analyzed erroneous results, troubleshot issues, identified root causes, and proposed corrective solutions.
- Evaluated pre- and post-test results for client files to support accurate case documentation.
- Conducted regression testing to validate policy accuracy and maintain quality standards.
- Maintained daily and monthly production and quality targets to support operational performance.
Education
Certificate of Completion - Medical Billing And Coding
Skills
Insurance verification
Appointment scheduling
Patient registration
Insurance billing
Healthcare systems
HIPAA compliance
Organizational skills
Data entry
Staff training
Problem-solving
Verbal and written communication
Customer service
Patient advocacy
Timeline
Patient Services Coordinator III
Emory Healthcare
11.2025 - CurrentRead More
Patient Services Specialist
Emory Healthcare
12.2017 - 11.2025Read More
Policy Testing Analyst
Cotiviti Healthcare
07.2013 - 10.2017Read More
Sanford–Brown
Certificate of Completion from Medical Billing And Coding
Read More