Summary
Overview
Work History
Education
Skills
Tools and Platforms
Timeline
Generic

Aisha Nutall

Moorhead,MS

Summary

Reliable and tech-savvy professional with 4+ years of experience in customer service, retail, and remote technical support. Skilled in managing client interactions via phone, email, and live chat. Known for excellent problem-solving, time management, and the ability to work independently in fast-paced environments. Seeking a remote position where I can bring value through clear communication, attention to detail, and strong technical support.

Overview

7
7
years of professional experience

Work History

Mobile Expert, Keyholder

T-Mobile
09.2021 - 04.2025
  • Managed inventory effectively, ensuring stock levels were maintained at optimal levels for peak business periods.
  • Exceeded assigned sales targets consistently by building rapport with customers and identifying upselling opportunities.
  • Developed loyal customer relationships through exceptional service, resulting in repeat visits and word-of-mouth referrals.
  • Assisted customers in setting up new devices, transferring data, and troubleshooting technical issues as needed.

Front End Associate

Walmart
02.2021 - 09.2021
  • Maintained a well-organized and clean workstation, ensuring a positive shopping experience for customers.
  • Balanced cash drawers accurately at the end of each shift, minimizing discrepancies and ensuring financial integrity.
  • Worked extended hours during holidays or peak seasons to provide additional support for increased customer traffic.
  • Enhanced customer satisfaction by providing efficient and friendly service during checkout.

Technical Support

Startek
08.2020 - 02.2021
  • Provided technical support for troubleshooting and resolving signaling issues, reducing downtime and delays.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Utilized time management strategies effectively while working remotely, balancing workload demands with personal responsibilities at home.
  • Managed high volume of incoming calls for efficient problem-solving and timely support, ensuring positive client experiences.

Quality Control Inspector

America’s Catch
07.2019 - 08.2020
  • Observed all safety protocols and implemented precautionary procedures to correct problems
  • Coordinated quality audits to verify conformance to established quality standards
  • Defined and documented acceptance, rejection, and rework requirements
  • Used Microsoft Excel to store information

Customer Service Representative

Love’s Travel Stops & Country Stores
11.2017 - 07.2019
  • Maintained clean, organized, and well-stocked checkout areas with regular attention to displays
  • Balanced cash drawer at beginning and end of each shift, investigating and resolving any discrepancies
  • Resolved guest issues by working with customer service leaders and area managers to meet individual needs
  • Trained new retail team members in customer-focused strategies, maintaining high team standards

Education

High School Diploma -

Gentry High School
Indianola, MS
05-2018

Skills

  • Excellent written and verbal communication
  • Customer service and conflict resolution
  • Time management and multitasking
  • Microsoft Office (Word, Excel, Outlook)
  • Google Workspace (Docs, Sheets, Drive)
  • CRM platforms (Salesforce, Zendesk – basic familiarity)
  • Typing speed: [insert WPM if you know it]
  • Zoom, Microsoft Teams, Slack
  • Data entry and file organization
  • Attention to detail and accuracy
  • Self-motivated and dependable

Tools and Platforms

  • Microsoft Office
  • Google Workspace
  • Live chat platforms
  • Point of Sale (POS) systems
  • Remote communication tools
  • Fast typing

Timeline

Mobile Expert, Keyholder

T-Mobile
09.2021 - 04.2025

Front End Associate

Walmart
02.2021 - 09.2021

Technical Support

Startek
08.2020 - 02.2021

Quality Control Inspector

America’s Catch
07.2019 - 08.2020

Customer Service Representative

Love’s Travel Stops & Country Stores
11.2017 - 07.2019

High School Diploma -

Gentry High School

Similar Profiles

CREATE PROFILE
Aisha Nutall