Aisha Pagan
New Bedford,MA
Summary
Spanish speaking professional who, in her direct patient work, has exceptional interpersonal skills, sensitivity, and attention to detail. Responsible and trustworthy supporter with the ability to create and carry out specialized care plans, communicate with healthcare providers and institutions, and speak out for patients' rights. Hardworking and detail-oriented with a passion for helping others. Experienced in working with diverse populations and providing excellent customer service. Looking to use my skills to make a positive impact in the lives of others.
Overview
14
14
years of professional experience
Work History
Health Unit Coordinator
ST Lukes Hospital
10.2015 - Current
- Maintained records management system to process personnel information and produce reports, assessed documents, and requested further information
- Documented all in-person and telephone conversations for accuracy, Coordinated communication between patients' physicians' parents and staff
- Assessing a person's immediate safety, deescalating emotional situations, identifying crisis causing problems quickly, suggesting coping skills with confidence, making prompt follow-up contact with the person previously in crisis
- Giving gentle feedback and assessments, As well as prioritizing client needs
Case Worker
Life Stream
07.2010 - 07.2015
- Researched and corrected adult and children's issues in areas such as plan benefits, and treatments
- Maintained records thorough patient records and updating healthcare team on patient status
- I looked for physical, emotional, and symptomatic changes in patient condition and obtained necessary care for medical concerns
- Researched programs that would adapt to the needs of patients
- Enhanced awareness of health resources and worked to connect individuals with programs
- Screened clients for a variety of health risk factors to make appropriate referrals
- Collected data through documentation, identifying needs of targeted populations
- Managed ongoing child protection initiatives focused on connecting families to community resources and coordinating permanency plans for children
Education
Human Services -
Bristiol Community Collage
Fall River, MA12.2024
High School Diploma -
New Bedford High
New Bedford, MA06.2000
Skills
- Organizational skills
- Effective communication
- Multitasking ability
- Critical thinking
- Records management
- Professionalism and ethics
- Patient registration
Languages
Spanish
Professional Working
Timeline
Health Unit Coordinator
ST Lukes Hospital
10.2015 - Current
Case Worker
Life Stream
07.2010 - 07.2015
High School Diploma -
New Bedford High
Human Services -
Bristiol Community Collage
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