Aisha Secord
Stillwater,MN
Summary
Productive Front Office Manager with excellent skills in customer service, office management and administrative support. Remains professional and tactful in all situations with focus on increasing satisfaction and retention. Versed in managing vendor and service provider relationships while maintaining meticulous records.
Overview
8
8
years of professional experience
Work History
Office Manager
Mayday Restoration LLC
St. Louis Park, Minnesota
04.2021 - Current
- Arranged corporate and office conferences for company employees and guests.
- Managed office operations while scheduling appointments for department managers.
- Maintained computer and physical filing systems.
- Maintained CRM database with customer updates and report generation.
- Coached new hires on company processes while managing employees to achieve maximum production.
- Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
Sales Consultant Representative
Stauer
Burnsville, Minnesota
10.2018 - 02.2019
- Completed daily cold calling and outreach to build sales pipeline.
- Recorded contact information of customers and potential customers in internal database.
- Answered inbound telephone calls from interested customers to persuasively discuss offerings.
Bartender
Red Rooster
Long Lake, Minnesota
10.2013 - 08.2018
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Developed new signature cocktails to support bar marketing brand and increase profits.
- Designed special drink and cocktail offerings on monthly basis as part of seasonal offerings.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Polished glassware, bussed tables and removed debris to keep customer areas clean.
- Managed accurate register and produced daily sales reports backing up inventory usage numbers.
- Assisted servers with specialty drinks orders by preparing on-demand items without delay.
- Decreased waste, following strict recipes and drink measurement protocol.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
- Trained new bartenders on drink preparation, product promotion, garnish preparation and sanitation protocol.
Bartender
Country Bar & Grill
Minneapolis, Minnesota
10.2011 - 10.2013
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Developed new signature cocktails to support bar marketing brand and increase profits.
- Designed special drink and cocktail offerings on monthly basis as part of seasonal offerings.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Polished glassware, bussed tables and removed debris to keep customer areas clean.
- Generated higher ticket averages by training employees on suggestive up-selling techniques.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Managed accurate register and produced daily sales reports backing up inventory usage numbers.
- Set up bar for operation, obtained cash bank and stocked service bar.
- Decreased waste, following strict recipes and drink measurement protocol.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
- Boosted bar profitability, mentoring team members on routine procedures and productivity strategies.
Education
No Degree - Business Management
Normandale Community College
Minneapolis, MNSkills
- Decision Making
- Complex Problem Solving
- Quality Assurance
- Schedule Coordination
- Intuit QuickBooks
- CRM Software
- Documentation and Recordkeeping
- Goal Setting
Timeline
Office Manager
Mayday Restoration LLC
04.2021 - Current
Sales Consultant Representative
Stauer
10.2018 - 02.2019
Bartender
Red Rooster
10.2013 - 08.2018
Bartender
Country Bar & Grill
10.2011 - 10.2013
No Degree - Business Management
Normandale Community College