Ramona Smith
Hooper,CO
Summary
Talented professional considered knowledgeable leader and dedicated problem solver. Brings ten years of valuable expertise to forward company objectives. Attentive to detail with experience in coordinating projects, programs and improvements.
Overview
11
11
years of professional experience
Work History
Office Manager
J Smith Plumbing And Heating
Alamosa, CO
02.2018 - Current
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Managed budgets, appointment scheduling, employee and event itineraries and accounts to improve productivity by 15%
- Initiated timely project management within budget constraints for multi-faceted problems concerning executive leaders.
- Sourced vendors for special project needs and negotiated contracts.
- Compared vendor prices and negotiated for optimal savings.
- Developed standard operating procedures for all administrative employees.
- Maintained computer and physical filing systems.
- Oversaw quality control and productivity rates to increase revenue and production times.
Owner Director Sober and Transitional Living
The Potter's House Sober And Transitional Living
Alamosa , Colorado
09.2017 - Current
- Independently built company from ground up
- Increased revenue by 40%
- Remained current on trends in industry
- Managed day-to-day business operations.
- Trained and motivated employees to perform daily business functions.
- Established, optimized and enforced business policies to maintain consistency and high-quality standards across industry operations.
- Enhanced operational efficiency and productivity by managing budgets, accounts and costs in quick books
- Discovered areas of improvement by generating quarterly operational and reports
- Handled up to 20 vendor and client calls per day
- Saved $3,000.00 by implementing cost-saving initiatives that addressed long-standing problems
Operations and Training Manager
US Army
El Paso, TX
10.2020 - 08.2021
- Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.
- Alternated training methods to diversify instruction, strengthen learning opportunities and enhance program success by 25%
- Coordinated ongoing technical training and personal development classes for eighty staff members.
- Developed surveys to identify training needs based on projected production processes and changes.
- Directed field training to enhance participants' skills.
- Created fiscal year budget to support organization training needs
- Scheduled travel for training events
Counselor
Ramona Smith Counseling Service
Alamosa , CO
10.2018 - 03.2020
- Communicated closely with other counselors to devise programs and activities based on developmental and academic levels.
- Offered guidance and advice to help cultivate self-esteem and community involvement.
- Kept abreast of new and developing information in mental health field by attending professional conferences and workshops.
- Used cognitive behavior therapy to assist clients in recognizing and redirecting poor habits.
- Assessed patient behavior, moods and other responses to determine correct diagnosis and devise treatment plans.
- Recorded client information on special flow sheets, accurately indicating suicidal precautions
- Guided clients in effective therapeutic exercises integrated from Cognitive Behavior Therapy and Dialectical Behavior Therapy (DBT).
- Provided comprehensive case management services for 20-30 clients monthly, created treatment plans and connected clients and families to appropriate resources.
Education
Master of Arts - Pastoral Counseling
Liberty University
Lynchburg, VA07.2014
Master of Arts - Ministry
Liberty University
Lynchburg, VA05.2013
Bachelor of Arts - Christian Studies
Grand Canyon University
Phoenix, AZ10.2009
Associate of Science - Physical Therapy Assistance
Fayetteville Technical Community College
Fayetteville, NC05.2002
Skills
- Team Building
- Team Management and Supervision
- Decision Making
- Microsoft Office Suite
- Schedule Coordination
- Complex Problem Solving
- Travel Coordination
- Microsoft Office
- Documentation and Recordkeeping
- Attention to Detail
- Information Security
Timeline
Operations and Training Manager
US Army
10.2020 - 08.2021
Counselor
Ramona Smith Counseling Service
10.2018 - 03.2020
Office Manager
J Smith Plumbing And Heating
02.2018 - Current
Owner Director Sober and Transitional Living
The Potter's House Sober And Transitional Living
09.2017 - Current
Master of Arts - Pastoral Counseling
Liberty University
Master of Arts - Ministry
Liberty University
Bachelor of Arts - Christian Studies
Grand Canyon University
Associate of Science - Physical Therapy Assistance
Fayetteville Technical Community College