Aisi Tuifao
GCI
Anchorage,AK
1
Language
11
years of professional experience
Customer service professional with 6+ years of call center experience supporting billing systems and technical troubleshooting. Conducts accurate account verification and resolves issues through calm, structured problem-solving. Maintains strong customer relations and delivers consistent service outcomes.
Work History
Customer Service Representative
6 Years 9 Months- Resolved complaints with empathy and professionalism, contributing to the reported 95% satisfaction rate.
- Assisted customers with inquiries and service concerns, ensuring prompt and professional responses.
- Developed positive customer relationships through clear communication and attentive service.
- Managed high call volumes while maintaining composure and service standards.
- Stayed current on products and services to provide accurate information and useful solutions.
- Collaborated with GCI technical and billing teams to escalate complex service issues, ensuring timely resolution for customers.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Participated in team meetings to evaluate performance and exchange best practices.
Member Service Representative
4 Years 4 Months- Resolved customer conflicts and challenging situations by remaining calm and utilizing internal knowledge bases for strategic solutions.
- Verified identity information on new accounts using established procedures.
- Maintained current records to ensure database accuracy and uphold confidentiality standards.
- Reviewed and verified records for accuracy and completeness., found discrepancies, and corrected data-entry errors.
- Facilitated timely communication by responding to data requests from other departments.
- Entered high volumes of information while maintaining 98% accuracy.
- Used Microsoft Excel to organize information, analyze data, and prepare reports.
- Determined accurate prices for customer services, consistently searching for deals and best prices.
Education
High School Diploma
Skills
Customer service operations
Customer relations
Billing management
Account verification
Data entry
CRM software
Technical troubleshooting
Languages
Samoan
Professional
Accomplishments
- Top seller back to back 4 years
Timeline
Customer Service Representative
GCI
11.2019 - 08.2026Read More
Member Service Representative
American Income Life Insurance Company
07.2015 - 11.2019Read More
Penn Foster Career School
High School Diploma
Read More