Displayed enthusiasm and knowledge about restaurant's menu and products.
Stayed informed about daily specials, new menu items, and promotions to optimize upselling techniques.
Operated POS terminals to input orders, calculate totals, and process transactions.
Greeted guests and provided menus.
Promoted company's customer rewards program.
Took orders from customers accurately and in a timely manner.
Informed customers of daily specials and signature menu items.
Promoted desserts, appetizers, and specialty drinks to optimize sales.
Enforced minimum age requirements for the purchase and consumption of alcoholic beverages by checking identification.
Communicated effectively with kitchen staff regarding customer allergies or special requests.
Checked food before serving it to customers.
Delivered food orders promptly and courteously.
Checked with guests to determine satisfaction with meals.
Responded efficiently to guest inquiries and complaints in a professional manner.
Provided excellent customer service to ensure satisfaction with the dining experience.
Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
Performed opening and closing duties such as setting up the dining area, restocking supplies, sweeping section, tidying server station.
Personal Babysitter
Brianne Decio
Waterford, CT
09.2018 - 08.2023
Communicated closely with parents regarding the needs of their children.
Protected children by monitoring behaviors and maintaining safety at all times.
Used organization and time management skills to multitask and keep children on set schedules.
Monitored and encouraged good behavior through positive reinforcement and rewards systems established by the parents.
Organized creative and age-appropriate activities to develop children's physical, emotional and social growth.
Prepared meals and snacks for the children according to dietary requirements.
Supervised outdoor playtime in parks or playgrounds.
Transported children to and from school or other activities when needed.
Assisted with bedtime routines such as bathing and dressing for sleep time.
Performed light housekeeping duties such as laundry and tidying up play areas.
House and Pet Sitter
Brianne Decio
Waterford, CT
03.2018 - 08.2023
Maintained cleanliness and security of the home, including regular mail collection, plant watering, and taking out trash/recycling.
Provided overnight stays at client’s home during vacations or business trips to ensure continuity of care for their pets.
Administered oral medications as prescribed by the veterinarian or client instructions.
Cleaned up pet messes and provided fresh food and water to all assigned pets.
Delivered newspapers, packages, and other items requested by the homeowner.
Safeguarded client homes by locking doors and windows, monitoring alarm systems, and adjusting lighting or blinds to give the appearance of occupancy.
Walked dogs regularly to maintain potty-training with puppy and pet/client routines.
Offered animals exercise opportunities through walks and play activities.
Sales Associate
American Eagle Outfitters, Inc
Clinton, CT
03.2021 - 03.2022
Operated POS terminals to process transactions.
Processed returns, exchanges, and refunds in accordance with company policies.
Maintained up-to-date knowledge of store merchandise and policies.
Greeted customers, provided personalized assistance, and created a positive and engaging shopping experience.
Emphasized the importance of inclusivity and customer confidence by working with colleagues to create a welcoming and positive shopping environment.
Promoted company's customer rewards and credit card programs.
Recommended, selected and located merchandise based on customer desires.
Developed promotional strategies to increase sales volume.
Upsold additional items based on customer interests and needs.
Assisted customers with product selection, sizing and styling.
Collaborated with team members to manage peak shopping times, assist multiple customers simultaneously, and streamline customer flow from fitting rooms to checkout.
Maintained cleanliness of store environment including floors, windows, displays.
Organized store by returning merchandise to proper areas and restocked displays; restocked shelves as needed to ensure sufficient inventory levels.
Participated in team-based contests and sales challenges, using collaboration and healthy competition to motivate group success.
Volunteer Special Education Classroom Aide
Winthrop Elementary Magnet School
New London, CT
06.2019 - 08.2019
Provided one-on-one support to special needs students in the classroom and during recess activities.
Provided one-on-one and small group instruction to reinforce lesson content, promote skill development, and support academic progress.
Collaborated with teachers, administrators, and other professionals to effectively help alongside students and their individual needs.
Aided teachers and staff members during field trips and extracurricular activities that allowed special needs students to participate safely and successfully.
Provided emotional support and guidance for students while helping them navigate challenging situations and tasks.
Demonstrated appropriate behaviors using behavior modeling and positive reinforcement techniques.
Encouraged student motivation by celebrating small milestones and using positive reinforcement techniques tailored to individual learning styles and emotional needs.
Education
High School Diploma -
New London High School
New London, CT
06-2022
Bachelor of Science - Construction Management
Wentworth Institute of Technology
Boston, MA
08-2027
Skills
Recommending menu items and specials
Point of sale (POS) operation
Product knowledge
Team collaboration
Food running
Server training
Ensuring customer satisfaction
Guest engagement
Upselling techniques
Accomplishments
High Honors (New London High School)
Certificate of Recognition in Academic Excellence (New London High School)
2021 Girl's Lacrosse Offensive Player of the Year (New London High School)
Lacrosse Varsity Letter Athletic Award 2021-2022 ((New London High School)
Lacrosse Varsity Team Captain 2021-2022 (New London High School)