Aissata Balde
New York City
Summary
A dynamic professional known for reliability and adaptability in meeting dynamic customer needs and market conditions. Possesses strong communication and collaboration skills, contributing to team success and consistently achieving sales goals.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Sales Associate
Foot Locker
01.2024 - 08.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges, and refunds following store policy.
- Engaged with customers to build rapport and loyalty.
Customer Service Representative
The W Assited Living At Riverdale
12.2021 - 10.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved patient complaints with empathy, increasing loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for patients and the company.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assists elders in completing medical forms
- Ensuring that all residents receive compassionate and individualized care
- Monitor daily lists to ensure all appointments are scheduled appropriately
- Ensure the correctness of elderly medical history charts and make necessary chart amendments
Sales Associate Cashier
Baristas Coffee Shop
01.2021 - 01.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Accurately processed transactions, returning coins, currency, payment cards, and receipts to customers.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
Education
Associate Degree in Allied Health Science - Medical Assistant
Monroe College
Bronx, NY01-2026
High School Diploma -
School For Tourism And Hospitality
900 Tinton Ave06-2020
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Problem-solving
- Sales expertise
- Confident, Articulate, & Professional Speaking Skills
- Professional Development
Certification
- OSHA Certified
- CPR/AED Certification
- Basic Life Support Certification (BLS)
Languages
English
Native or Bilingual
French
Professional Working
Timeline
Sales Associate
Foot Locker
01.2024 - 08.2024
Customer Service Representative
The W Assited Living At Riverdale
12.2021 - 10.2022
Sales Associate Cashier
Baristas Coffee Shop
01.2021 - 01.2022
- OSHA Certified
- CPR/AED Certification
- Basic Life Support Certification (BLS)
Associate Degree in Allied Health Science - Medical Assistant
Monroe College
High School Diploma -
School For Tourism And Hospitality
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