Summary
Overview
Work History
Education
Skills
Hobbies and Interests
Languages
Timeline
Generic

AITOR SOLORZANO

Denver,CO

Summary

Experienced and efficient Manager, adept in all aspects of successful business management, bringing forth several years of industry experience and expertise in managing staff and business functions, including financial and marketing knowledge.

Overview

2025
2025
years of professional experience

Work History

Senior Billing Specialist

Xero Accounting Software
10.2021 - Current
  • Successfully recover 48% of outstanding payments through proactive follow-ups and dispute resolution.
  • Proactively called and engaged in Partner channels with over 20k Partner Globally working along cross functional teams to reduce churn and improve overall onboarding.
  • Increased CSAT for billing inquiries from 80% to 92% by reducing response time from 24 hours to under 6 hours.

Wellness Coordinator

SonderMind
01.2020 - 10.2021
  • Responsible for the monitoring and follow-up of the customer service KPI's and the daily and monthly reporting for the contact center and back office team in close cooperation with the supervisor in our operational teams across our networks
  • Leads team in ticket management and intake call quantity with the highest satisfaction rate overall while building good rapport
  • Managing large amounts of inbound and outbound calls in a timely manner and updating CRM

Manager

Blanchard Family Wines
  • Effectively coordinates daily restaurant management operations, resulting in greater productivity and higher levels of customer satisfaction and revenue
  • Alters the menu based on seasonal offerings and customer feedback
  • Receives and orders wine inventory as well as food to maintain supply and quantity to and from local warehouse and in-state deliveries
  • Interviews, hires, and counsels qualified waitstaff and kitchen staff
  • Handles and monitors money transactions from B2B and in-house sales

Education

Bachelor of Business Administration -

LOYOLA NEW ORLEANS UNIVERSITY
01.2018

Skills

  • Detail-Oriented
  • Customer Service Leadership
  • Budgeting and finance
  • Strategic Marketing
  • Team-Oriented
  • Organized
  • Marketing/Sales CRM
  • Salesforce

Hobbies and Interests

  • Wine Education
  • Photography
  • Hiking
  • Skating

Languages

Spanish
Native or Bilingual

Timeline

Senior Billing Specialist

Xero Accounting Software
10.2021 - Current

Wellness Coordinator

SonderMind
01.2020 - 10.2021

Manager

Blanchard Family Wines

Bachelor of Business Administration -

LOYOLA NEW ORLEANS UNIVERSITY

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