Aiyana Anderson
Baltimore,MD
Summary
High-energy hostess skilled at welcoming guests, maintaining entrances and balancing server loads to optimize operations. Collaborative, hardworking and efficient at prioritizing and handling simultaneous tasks to promote positive dining experiences.
Overview
6
6
years of professional experience
Work History
Bay Host
Top Golf
Baltimore, MD
12.2023 - Current
- Greeted customers and provided them with information about the resort's amenities.
- Answered customer inquiries regarding the menu, restaurant services, and special promotions.
- Spoke with patrons to make conversation, answer questions or to respond to complaints.
- Maintained contact with kitchen and serving staff to properly handle dining details and address concerns.
Hostess
Papi Cuisine (Fine dining)
Baltimore, MD
08.2022 - 09.2023
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Greeted incoming guests to escort to assigned dining area and present menus.
- Greeted guests and gathered information to seat groups or place on waitlist.
- Responded appropriately to customer complaints, bringing major issues to attention of manager on duty.
Hostess
The Ibis Lounge
Baltimore, MD
09.2019 - 12.2021
- Escorted guests to seating area, furnished menus and highlighted daily specials.
- Greeted customers, answered questions and recommended specials to increase profits.
- Helped restaurant staff set up small and large events to coordinate smooth execution.
- Monitored dining area to assess server capacity and estimate wait times.
Hostess
Chili's Restaurant
White Marsh, MD
08.2018 - 05.2019
- Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
- Cleaned and restocked counter areas, replenished cash drawer and checked server supplies to facilitate operations.
- Developed long-term relationships with customers to increase opportunities for repeat business.
- Escorted guests to seating area, furnished menus and highlighted daily specials.
Education
High School Diploma -
Reginald F. Lewis High School
Baltimore, MD06.2018
Skills
- High-Volume Dining
- Table Setting Arrangements
- Check Payment Processing
- Point of Sale (POS) System Operations
- Liquor, Wine and Food Service
- Dining Customer Service
- Upselling and Cross Selling
Timeline
Bay Host
Top Golf
12.2023 - Current
Hostess
Papi Cuisine (Fine dining)
08.2022 - 09.2023
Hostess
The Ibis Lounge
09.2019 - 12.2021
Hostess
Chili's Restaurant
08.2018 - 05.2019
High School Diploma -
Reginald F. Lewis High School