Aiyana Levine
Carrollton,TX
Overview
4
4
years of professional experience
Work History
Administrative Assistant
Grace Behavioral Health Center
Smyrna, GA
11.2023 - 01.2025
- Created spreadsheets in Microsoft Excel for record-keeping and reporting.
- Pleasantly welcomed visitors, answered phone calls, and maintained front reception desk.
- Handled incoming calls and directed callers to appropriate department or employee.
- Scheduled appointments between clients and customers and internal staff members.
- Updated contact lists regularly when changes occur in employee status or contact information.
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Handled confidential documents in an organized fashion according to established protocol.
- Attends all scheduled staff trainings, team meetings.
- understands , acknowledges and agrees to adhere to Medicaid.
- acknowledges responsibility to participate in agency growth.
- Managed office supplies inventory and placed orders when necessary.
- Responded to customer issues to provide immediate resolution and improve retention.
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
- Assist recipient with intake for new enrollment.
- Picks up and disburses all mail.
Server
Ted’s Montana Grill
Marietta, GA
11.2022 - 10.2023
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Provided exceptional service to high volume of daily customers.
- Upheld high standards of sanitation in accordance with health department regulations.
- Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
- Stocked service areas with supplies during slow periods.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Brought wine selections to tables with appropriate glasses and poured for customers.
- Delivered food orders promptly and courteously.
- Greeted guests and provided menus.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Informed customers of daily specials and signature menu items.
- Greeted customers, answered questions and recommended specials to increase profits.
- Operated POS terminals to input orders, split bills and calculate totals.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Front Desk Receptionist
LaVida Massage Spa
Smyrna, GA
06.2022 - 07.2023
- Protected clients' rights by maintaining confidentiality of personal and financial information.
- Scheduled and confirmed appointments for clients and staff.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Updated customer information in databases regularly to ensure accuracy of records.
- Received incoming calls and coordinated with staff to fulfill customer requests.
- Maintained a clean and organized reception area to uphold company image.
- Greeted customers warmly and made them feel welcome.
- Handled cash transactions accurately, balancing the register at the end of each shift.
- Responded to customer inquiries via phone, email, and in person.
- Resolved any customer complaints or issues in a timely fashion following established protocols.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
- Handled sensitive information in a confidential manner.
Front Desk Receptionist
European Wax Center
Denham Springs, LA
01.2021 - 04.2022
- Greeting all customers.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Selling wax services and retail products
- Educating clients on benefits of waxing
- Promoting membership programs, all while maintaining a professional and upbeat demeanor
- Responded to customer inquiries via phone, email, and in person.
- Assisted with scheduling appointments for clients and visitors.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
Education
Some College (No Degree) - Esthetician
Health And Style Institute
Atlanta, GASkills
- Scheduling
- Filing and data archiving
- Professional and polished presentation
- Strong problem solver
- Appointment scheduling
- Tech-Savvy
- Phone call answering
- File organization
- Professional and mature
- Customer service
- Cash Handling
- Heavy lifting
- Retail sales
- POS
- Time management
- Cleaning Experience
Timeline
Administrative Assistant
Grace Behavioral Health Center
11.2023 - 01.2025
Server
Ted’s Montana Grill
11.2022 - 10.2023
Front Desk Receptionist
LaVida Massage Spa
06.2022 - 07.2023
Front Desk Receptionist
European Wax Center
01.2021 - 04.2022
Some College (No Degree) - Esthetician
Health And Style Institute