Aiyanna Jennings
Conneaut
Summary
Dedicated and results-driven professional with a strong background in customer service and sales within the retail sector, complemented by extensive experience in healthcare and patient care. Expertise in upselling, cross-selling, and merchandising strategies consistently contributes to achieving sales targets and enhancing customer satisfaction. Highly organized and detail-oriented, recognized for exceptional communication skills that foster positive relationships with clients and team members. Committed to delivering outstanding service while adapting to the dynamic needs of customers and the business environment.
Overview
3
3
years of professional experience
Work History
Digital Personal Shopper
Walmart
04.2025 - Current
- Selected and gathered online grocery orders to meet customer specifications accurately.
- Utilized scanning equipment to track inventory levels and ensure order accuracy.
- Maintained a clean and organized workspace to promote effective order fulfillment.
- Communicated with team members about stock availability and product substitutions effectively.
- Prepared grocery items for pickup, ensuring freshness and quality for customers.
- Handled customer inquiries regarding their orders with patience and professionalism daily.
Direct Support Professional
Achieving Dreams
07.2024 - 04.2025
- Assisted clients with daily living tasks such as hygiene, meal preparation, dressing, grooming, housekeeping duties.
- Provided compassionate and patient care to individuals with disabilities in a residential setting.
- Developed positive relationships with clients through trust building activities and by providing emotional support.
- Demonstrated effective communication skills, both verbal and written, when interacting with clients, families, and other professionals.
- Assisted clients in implementing individualized goals outlined in care plans.
Resident Assistant
The Reserve at Citrus
07.2023 - 06.2024
- Assisted residents with activities of daily living as described on individual care plans.
- Undressed, washed, and dressed patients to provide personal hygiene assistance.
- Displayed excellent interpersonal skills when interacting with peers, faculty, staff, and guests.
- Answered patient call signals to determine patient needs.
- Cleaned and tidied up resident or patient rooms and other common areas around facility to maintain organized, welcoming space.
Shift Manager
Twistee Treat
06.2023 - 08.2023
- Trained and supervised new staff members.
- Balanced cash drawers and resolved financial discrepancies using receipts and financial documents.
- Addressed customer complaints and resolved conflicts.
- Maintained a safe work environment by enforcing company policies and procedures.
- Established and maintained positive and professional employee relationships.
- Provided guidance and support to shift teams, ensuring all tasks were completed on time and efficiently.
Sales Associate
Bealls Outlet
11.2022 - 06.2023
- Performed cleaning tasks, keeping store neat and organized.
- Helped customers find and select products.
- Greeted customers warmly and offered assistance.
- Operated cash register and POS to handle purchases, refunds, and exchanges for customers.
- Demonstrated exceptional customer service skills, resolving customer complaints efficiently and courteously.
- Organized merchandise displays to promote higher levels of customer engagement.
Education
High School Diploma -
Home Life Academy
12-2018
Skills
- Customer service
- Critical thinking
- Active listening
- Problem resolution
- Relationship building
- Computer proficiency
- Microsoft Excel
- Professional telephone demeanor
- Order processing
- Microsoft Office Suite
- Reading comprehension
Timeline
Digital Personal Shopper
Walmart
04.2025 - Current
Direct Support Professional
Achieving Dreams
07.2024 - 04.2025
Resident Assistant
The Reserve at Citrus
07.2023 - 06.2024
Shift Manager
Twistee Treat
06.2023 - 08.2023
Sales Associate
Bealls Outlet
11.2022 - 06.2023
High School Diploma -
Home Life Academy