Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

AJ Birch

Middletown,DE

Summary

Capable pharmacy technician experienced with preparing and dispensing medications accurately and efficiently. Utilizes strong organizational skills to manage inventory and abiding to all regulations. Knowledge of working collaboratively with pharmacists and other pharmacy technicians to ensure optimal patient care. Lastly, committed to working hard and serving customers and the community.


Overview

4
4
years of professional experience
1
1
Certification

Work History

Pharmacy Technician

Walgreens
06.2025 - Current
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
  • Collaborated with team members to achieve monthly targets and optimize workflow efficiency.
  • Counted and filled approximately 200 medications in work queue while following standard procedures.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.

Pharmacy Technician Trainee

Rite Aid Pharmacy
10.2024 - 04.2025
  • Collaborated closely with pharmacy team members to consistently deliver high-quality care to patients.
  • Demonstrated adaptability in quickly learning new technology platforms, enhancing overall productivity within the pharmacy setting.
  • Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
  • Completed 6 months of mandatory training, gaining valuable knowledge of pharmaceutical industry practices and procedures.
  • Counted medications following standard procedures.

Customer Service Associate

Rite Aid
06.2024 - 2024
  • Maintained a high level of product knowledge, providing accurate information to customers.
  • Enhanced customer satisfaction by effectively addressing inquiries and resolving issues.
  • Collected and returned products or returned items to correct shelf locations and arranged displays to promote sales.
  • Registered 100-150 customers' purchases

Customer Service Associate

Dollar General
07.2023 - 2023
  • Helped customers every day with a positive attitude
  • Provided accurate information to customers about product knowledge
  • Enhanced customer satisfaction by effectively addressing inquiries and resolving issues.
  • Collected and returned products or returned items to correct shelf locations and arranged displays to promote sales.
  • Registered 100-150 customer purchases
  • Kept aisles and shelves clean and well merchandised

Customer Service Associate

Walgreens
07.2021 - 2021
  • Helped customers every day with a positive attitude and focus on customer satisfaction
  • Registered 100-150 customer purchases on assigned cash register
  • Collected cash and distributed change as requested
  • Kept counters and shelves clean and well merchandised
  • Maintained a high level of product knowledge, providing accurate information to customers.
  • Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.

Education

Bachelor of Science - Pharmaceutical And Healthcare Studies

St. Joseph’s University
Philadelphia, PA
05-2029

Skills

  • Team collaboration
  • Problem-solving skills
  • Prescription filling and labeling
  • Resolving complaints
  • Adaptability

Certification

Pharmacy Intern License

Timeline

Pharmacy Technician

Walgreens
06.2025 - Current

Pharmacy Technician Trainee

Rite Aid Pharmacy
10.2024 - 04.2025

Customer Service Associate

Rite Aid
06.2024 - 2024

Customer Service Associate

Dollar General
07.2023 - 2023

Customer Service Associate

Walgreens
07.2021 - 2021

Bachelor of Science - Pharmaceutical And Healthcare Studies

St. Joseph’s University

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