Aj DeLeon
Houston
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
4
4
years of professional experience
Work History
Concierge
Houston Museum Of Natural Science
05.2020 - 07.2024
- Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
- Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Greeted guests upon arrival and offered directions to key amenities to cultivate quality hotel experiences.
- Maintained detailed knowledge of local attractions, events, and services to better assist guests in making informed decisions.
- Maintained the front desk's concierge book to provide visitors with access to relevant local information.
- Managed a variety of tasks simultaneously, maintaining professionalism and efficiency under pressure.
Education
High School Diploma -
05.2022
Skills
- Customer Service
- Highly Adaptable
- Strong Work Ethic
- Effective problem solving
- Guest Services
- Guest Relations
- Safety Procedures
Timeline
Concierge - Houston Museum Of Natural Science
05.2020 - 07.2024
Summer Creek High School - High School Diploma,
Similar Profiles
MARYEM ADWERMARYEM ADWER
Visitor Services Lead at Houston Museum Of Natural ScienceVisitor Services Lead at Houston Museum Of Natural Science
Bennet JansBennet Jans
Assistant for Virtual Programs, Summer Camp at The Houston Museum of Natural ScienceAssistant for Virtual Programs, Summer Camp at The Houston Museum of Natural Science
Dwayne Weaver IIDwayne Weaver II
Security Guard at Houston Museum of Natural ScienceSecurity Guard at Houston Museum of Natural Science
Quincy CampbellQuincy Campbell
Medical Assistant at United States NavyMedical Assistant at United States Navy
Ryan MurphyRyan Murphy
General Education teacher at Frazier ElementaryGeneral Education teacher at Frazier Elementary