Aja Crook
Orem,UT
Summary
Accomplished Assistant Manager skilled at building atmosphere of collaboration and performance excellence to provide every customer with exceptional experiences and promote brand loyalty. Effectively oversee and align processes with dynamic conditions while increasing efficiency and maximizing profits. Motivational leader skilled at building relationships with customers, employees and senior management.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Assistant Store Manager
Mom Fulton's Cafe
07.2023 - Current
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Maximized profits by negotiating better deals with vendors and reducing shrinkage through loss prevention strategies.
Food Line Leader
Taco Bell
01.2020 - 08.2021
- Enhanced food quality by implementing strict monitoring processes and guidelines.
- Streamlined production line efficiency by optimizing team collaboration and organization.
- Reduced food waste through diligent oversight of inventory control and storage procedures.
- Maintained high standards of cleanliness and sanitation to ensure a safe working environment for staff members.
Housekeeper
The Hyatt Place
01.2019 - 12.2019
- Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Reduced the need for deep cleanings by consistently addressing minor maintenance issues.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
Restaurant Hostess
Tepanyaki
01.2018 - 12.2018
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
- Managed reservations effectively, accommodating special requests and ensuring accurate guest counts.
Education
Associate of Arts - Film Production
Utah Valley University
Orem, UTSkills
- Department Oversight
- Stock Management
- Store Organization
- Guest Relations Management
- Cleaning Techniques
- Emergency Response
- Positive Reinforcement
- Peer Mentoring
Accomplishments
Member of Utah Valley Honors Society, 2024
3.7 GPA
Certification
Food Handlers Permit
Languages
English
Native or Bilingual
Chinese (Mandarin)
Limited Working
Timeline
Assistant Store Manager
Mom Fulton's Cafe
07.2023 - Current
Food Line Leader
Taco Bell
01.2020 - 08.2021
Housekeeper
The Hyatt Place
01.2019 - 12.2019
Restaurant Hostess
Tepanyaki
01.2018 - 12.2018
Associate of Arts - Film Production
Utah Valley University
Food Handlers Permit
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