Aja Goodwin
Aurora ,Colorado
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the customer service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
3
3
years of professional experience
Work History
Member Service Specialist
Vue Point Diagnostics
06.2024 - 02.2025
- Handled escalated calls professionally, mitigating concerns effectively while maintaining excellent rapport with clients
- Participated actively in continuous improvement initiatives that bolstered member satisfaction and increased overall team performance.
- Enhanced member satisfaction by providing exceptional customer service and addressing inquiries promptly.
- Established strong relationships with members to foster loyalty and trust, contributing to a high retention rate.
- Played a pivotal role in retaining valuable clients during challenging situations through proactive communication and problem-solving skills.
- Continuously surpassed customer service standards while ensuring compliance with call volume objectives.
Amazon Dispatcher
Amazon
06.2023 - 03.2024
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Directed dispatching, routing, and tracking of Number fleet vehicles.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Promoted teamwork among colleagues by proactively assisting others when needed.
- Demonstrated adaptability in evolving situations by adjusting strategies in real-time as new information became available.
- Oversaw route and condition of field units to manage daily schedule and maintain organized shifts.
Claims Representative
TriWest Healthcare Alliance
01.2023 - 06.2023
- Worked productively in fast-moving work environment to process large volumes of claims.
- Followed up with customers on unresolved issues.
- Improved customer satisfaction by providing timely and accurate information on claim status and resolution.
- Maintained compliance with industry regulations by adhering to established procedures and guidelines in claims handling.
- Collaborated with cross-functional teams to expedite complex claims investigations and resolutions.
- Conducted detailed assessments of claims documents, ensuring accuracy and completeness before submission for approval.
- Reduced claim resolution times with thorough documentation and timely follow-up.
Customer Service Representative
Sutter Health
04.2022 - 05.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for medication refills, communication with physicians and scheduled appointments for healthcare.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
Education
High School Diploma -
Gateway Highscool
Aurora Skills
- Strong Empathy
- Data entry proficiency
- Workflow management
- Outbound calls
- Customer support services
- Time management
- Problem-solving skills
- Attention to detail
- Multitasking
- Reliability
- Excellent communication
- Computer skills
- Organizational skills
- Shipping and receiving
- Phone etiquette
- Microsoft office
- Data entry
- Task prioritization
- Medical terminology
- MS office
Timeline
Member Service Specialist
Vue Point Diagnostics
06.2024 - 02.2025
Amazon Dispatcher
Amazon
06.2023 - 03.2024
Claims Representative
TriWest Healthcare Alliance
01.2023 - 06.2023
Customer Service Representative
Sutter Health
04.2022 - 05.2023
High School Diploma -
Gateway Highscool