Aja Hill

Responsible for resolving routine client requests through calls, chat, or emails in a home-based setting to achieve objectives, and maintain productivity. Key responsibilities included working in a challenging environment, ensuring accuracy, using logic, multi-tasking, toggling between systems, and communicating resolutions while delivering a great client experience.

• Maintained a clean and organized workspace, promoting a welcoming environment for customers.
• Handled monetary transactions between customers and the company, cash returns, returns, billing, and training team members.
• Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.