Aja McHale
Camp Hill,PA
Summary
Experienced bar manager and key holder known for effective staff training and mentoring. Demonstrated ability to optimize inventory and enhance customer service, contributing to increased sales and loyalty.
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
10
10
years of professional experience
Work History
Key Holder
Primanti Brothers
Camp Hill, PA
11.2019 - Current
- Managed daily operations, ensuring efficient workflow and customer satisfaction.
- Oversaw cash handling processes, maintaining accuracy in transactions and register reconciliation.
- Trained and mentored new staff, fostering a collaborative team environment.
- Implemented inventory controls, reducing waste and optimizing stock levels.
- Coordinated staff schedules, ensuring adequate coverage during peak hours.
- Managed store personnel by delegating tasks and supervising daily operations.
- Assisted customers in locating specific items they were looking for quickly resulting in an increase of overall client satisfaction.
- Engaged with customers to build rapport and promote long-term loyalty for increased sales.
Bar Manager
Primanti Brothers
Camp Hill, PA
11.2019 - Current
- Oversaw daily bar operations, ensuring compliance with health and safety regulations.
- Trained and mentored staff on beverage preparation and customer service standards.
- Managed inventory control, optimizing stock levels to reduce waste and enhance profitability.
- Developed seasonal drink menus, incorporating current trends to elevate guest experience.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests.
Line Cook
Primanti Brothers
Camp Hill, PA
11.2019 - Current
- Prepared high-quality dishes following standardized recipes and portion guidelines.
- Operated kitchen equipment efficiently to ensure timely meal production.
- Maintained cleanliness and organization of workstations to comply with health standards.
- Collaborated with team members to streamline food preparation processes and enhance service speed.
Server
Primanti Brothers
Camp Hill, PA
11.2019 - Current
- Provided exceptional customer service, ensuring guest satisfaction and repeat business.
- Efficiently processed orders using POS systems, enhancing order accuracy and speed.
- Trained new staff on menu knowledge and service standards, improving team performance.
- Maintained cleanliness and organization of dining area, promoting a welcoming atmosphere.
Server
Hilton Hotels Corporation
Harrisburg, PA
10.2015 - 11.2019
- Collaborated with kitchen staff to ensure timely food delivery during peak hours.
- Managed cash handling procedures, ensuring accurate transactions and balancing registers.
- Developed strong customer relationships, fostering loyalty through personalized service experiences.
- Implemented suggestions for menu improvements based on guest feedback, enhancing overall dining experience.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Served food and beverages promptly with focused attention to customer needs.
Education
GED -
Cedar Cliff High School
Camp Hill, PASkills
- Customer service
- Cash handling
- Cash handling accuracy
- Training and mentoring
- Customer service management
- Workplace safety
- Daily reporting
- Staff training
- Inventory monitoring
- Employee scheduling
- Team member development
Timeline
Key Holder
Primanti Brothers
11.2019 - Current
Bar Manager
Primanti Brothers
11.2019 - Current
Line Cook
Primanti Brothers
11.2019 - Current
Server
Primanti Brothers
11.2019 - Current
Server
Hilton Hotels Corporation
10.2015 - 11.2019
GED -
Cedar Cliff High School