AJA WALKER
Cronos US Client Services
Bellwood,IL
1
Certification
16
years of professional experience
Accounts Receivable Analyst with 12+ years of extensive AR, credit, and collections experience across SAP and NetSuite environments. Expert in full-cycle AR processes, dispute resolution, and DSO reduction-having managed multi-million-dollar portfolios, issued high-volume billing, and automated procedures to improve accuracy and recover cash. Strong collaborator with Legal, Sales, and Client Services, delivering actionable AR reporting and process improvements while pursuing opportunities to streamline systems and scale cash management.
Work History
AR ACCOUNTANT
3 Years 8 Months- Manage full accounts receivable lifecycle using SAP ERP, including client invoicing, payment application, and reconciliation for a $15.2M portfolio
- Prepare and issue over 200 monthly client invoices and statements, reducing billing cycle times by 30%
- Apply and post ACH, EFT, check, and credit card payments with 99.8% accuracy; reconcile daily transactions and resolve discrepancies
- Monitor aging reports, reduce DSO by 21%, and resolve over 75 disputes related to sales tax, invoice errors, and missing service documentation
- Collaborate with Legal, Sales, and Client Services to clarify billing terms and expedite resolution of delayed payments
- Present monthly AR and DSO reports to leadership with actionable insights and escalation of high-risk accounts
- Contribute to month-end close, assist in general ledger reconciliation, and automate processes to improve accuracy and save 10+ hours per week
SENIOR CREDIT COORDINATOR
1 Year 7 Months- Oversaw $18M+ receivables portfolio; conducted proactive collection calls, resulting in an 11% DSO reduction
- Reviewed aging reports and client histories to evaluate credit risk and approve or hold nonstandard payment terms
- Coordinated with Sales, Finance, and client procurement teams to resolve disputes, including contract clarifications and billing errors
- Supported month-end reporting by preparing AR schedules and assisting with GL reconciliations during audits
- Applied cash payments, credits, and adjustments; maintained detailed billing records in line with internal controls
- Led targeted outreach campaigns to delinquent accounts using tailored negotiation strategies, accelerating collections and reducing outstanding account duration
CREDIT ANALYST
1 Year 5 Months- Processed weekly invoicing for 115+ B2B clients, ensuring accurate billing and timely revenue recognition
- Resolved complex service documentation and pricing disputes, reducing billing exceptions and improving invoice accuracy
- Coordinated with collections to address aged receivables, increasing collections by 10% over seven months
- Posted daily EFT and credit card deposits and maintained client-specific billing compliance while authorizing COD and special payment arrangements with Sales
- Set credit terms and escalation criteria based on risk assessments, enforcing policies that safeguarded cash flow and supported collection efforts
- Analyzed client financial statements and payment histories to identify credit risks, recommending tailored limits that reduced exposure and improved portfolio stability
DEDUCTIONS ANALYST
1 Year 7 Months- Managed customer deduction portfolios, maintaining documentation to reconcile payments and support dispute resolution for large accounts
- Processed and rebilled invalid deductions, recovering over $200K in client overclaims through accurate adjustments
- Analyzed and resolved aged balances by investigating invoice errors, freight terms, and sales tax disputes to clear outstanding items
- Supported month-end prepaid allocations and cleared residual balances on major accounts to ensure accurate financial close
STUDENT FINANCE CONSULTANT I / II
5 Years 5 Months- Analyzed deduction trends and root causes to redesign review workflows, resulting in more consistent dispute resolutions and noticeable reductions in repeat errors
- Conducted thorough invoice and contract examinations to identify discrepancies, enabling precise adjustments and measurable improvements
- Maintained accurate student account records and posted payments to ensure timely financial reconciliation and reporting
- Resolved payment disputes and conducted systematic follow-up on unpaid balances to recover funds and reduce outstanding accounts
- Advised students on financing options and arranged structured payment plans, improving collection efficiency by 15% while ensuring DoD and federal aid compliance
- Designed targeted outreach campaigns to re-engage delinquent accounts, improving contact rates and producing measurable improvements in receivable recovery
- Analyzed payment trends and student billing disputes to identify process bottlenecks, implementing workflow adjustments that delivered noticeable results in resolution speed
- Negotiated tailored repayment arrangements with students, balancing institutional policy and affordability to preserve revenue and sustain enrollment
Skills
NetSuite
SAP
ERP
QuickBooks
Microsoft Excel
Word
Outlook
Teams
Slack
Timeline
AR ACCOUNTANT
Cronos US Client Services
12.2022 - CurrentRead More
SENIOR CREDIT COORDINATOR
Mitsubishi Electric Automation
01.2021 - 08.2022Read More
CREDIT ANALYST
Cedar Electronics
07.2019 - 12.2020Read More
DEDUCTIONS ANALYST
BOSCH Group
12.2017 - 07.2019Read More
STUDENT FINANCE CONSULTANT I / II
DeVry University Online
09.2010 - 02.2016Read More