Aja Wilkins
Providence
Summary
Compassionate Lead Medical Assistant with expertise in patient triage, clinical documentation, and HIPAA compliance. Committed to fostering a supportive care environment while enhancing operational efficiency.
Overview
7
7
years of professional experience
Work History
Lead Medical Assistant
Brown Health Urgent Care Warwick
12.2024 - Current
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Completed EKGs and other tests based on patient presentation in office.
- Assisted in various medical procedures such as vaccinations, wound care, and diagnostic testing for efficient patient care delivery.
- Provided compassionate care for patients of all ages with diverse medical conditions by assisting in examinations, treatments, and follow-up appointments.
- Enforced department policies and procedures to keep team operating effectively and delivering top-notch care.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
- Met operational targets consistently by guiding and motivating medical assistant team to effectively handling administrative and clinical needs.
- Promoted a positive clinic atmosphere by fostering open communication, actively participating in staff meetings, and providing constructive feedback on clinic operations.
Medical Assistant
Coastal Medical Primary Care Cranston
12.2021 - 12.2024
- Facilitated seamless patient care with thorough and accurate documentation of medical/surgical history, vital signs and medication reconciliation.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtain prior authorization for imaging orders, placed referrals, route medication refills to provider and preformed medical record management, including organizing, filing and scanning documents into patients chart.
- Complete FMLA, TDI and patient forms.
- Answered voicemails, returned phone calls to schedule/ reschedule appointments.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging, and compassionate environment.
- Supported patient well-being, providing empathetic care and addressing concerns with sensitivity.
Medical Assistant
LPG Gastroenterology
12.2018 - 12.2021
- Escort patient to exam room, secure medical/surgical history, vitals, reconcile medication and allergies.
- Collect patient previous GI procedure and last office note if completed out of Lifespan. Scan documents into Epic procedure tab.
- Obtain prior authorization with insurance for upcoming GI procedures.
- Call to confirm scheduled procedure for colonoscopy, EGD and ERCP. Ensure correct address for patient, procedure date/time and patient has transportation.
- Review procedure prep and communication with office nurse if theres any issue.
- Prep charts for one week.
- Schedule appointments/reschedule appointments.
Education
High School Diploma -
East Providence High School
East Providence, RISkills
- HIPAA compliance
- Clinical leadership
- Performance improvement
- Patient triage
- Clinical documentation
- Reliable team player
- Customer service
- EMR / EHR
- CPR
- Procedure assistance
Accomplishments
- Achieved our patient experience target for "Likelihood of recommending Urgent Care Warwick" through effectively promoting our survey and giving exceptional customer service.
Timeline
Lead Medical Assistant
Brown Health Urgent Care Warwick
12.2024 - Current
Medical Assistant
Coastal Medical Primary Care Cranston
12.2021 - 12.2024
Medical Assistant
LPG Gastroenterology
12.2018 - 12.2021
High School Diploma -
East Providence High School