Ajah Solomon
Riverview
Summary
Retail professional equipped with comprehensive management experience and keen focus on operational excellence. Known for fostering collaborative team environments and consistently achieving sales targets. Adaptable and reliable with skills in staff training and customer service. I am an ambitious, intuitive, self-starter with a keen interest in assisting others and establishing great connections. I have proven experience in networking, customer service, and hospitality through both professional and volunteer initiatives.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Server
Lepley's Tampa Kitchen
01.2025 - 07.2025
- Welcoming customers, proactively assisting servers and managers, and becoming an expert in floorplan management and menu knowledge.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Served food and beverages promptly with focused attention to customer needs.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
Server/Hostess
7th & Grove
07.2024 - 12.2024
- Welcoming customers, proactively assisting servers and managers, and becoming an expert in floorplan management and menu knowledge.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Served food and beverages promptly with focused attention to customer needs.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
Retail Manager
MAC Cosmetics
08.2016 - 06.2024
- Led multiple store locations in customer satisfaction ratings
- Effectively managed a team of 3 or more people at a time, providing training, coaching, and performance evaluations to ensure high levels of productivity and customer satisfaction
- Held training classes for the general public on creative makeup application techniques
- Consistently exceeded monthly sales targets by an average of 25% through effective prospecting, negotiation, and closing techniques
- Provided detailed product knowledge to customers, highlighting key features and benefits of products
- Assisted customers in selecting the right product based on their needs, preferences, and budget constraints
- Utilized POS systems to track sales data, monitor inventory levels, analyze trends, and generate reports for informed decision-making
Education
Licensed Esthetician - Esthetics
Artistic Nails And Beauty Academy
Tampa, FL08.2015
High school or equivalent -
Prince Private Academy
Tampa, FL05.2013
Skills
- Hospitality Industry Experience (4 years)
- Fine dining experience
- Payments Systems (4 years)
- Documented Customer Service Excellence (9 years)
- Retail Management (8 years)
- Management (8 years)
- Cash Handling (10 years)
- Team collaboration
- Suggestive selling
- Strong Work Ethic
Certification
- Esthetician May 2015 to August 2015
- ServSafe
- Food Handler Certification
Languages
English
Native or Bilingual
Timeline
Server
Lepley's Tampa Kitchen
01.2025 - 07.2025
Server/Hostess
7th & Grove
07.2024 - 12.2024
Retail Manager
MAC Cosmetics
08.2016 - 06.2024
Licensed Esthetician - Esthetics
Artistic Nails And Beauty Academy
High school or equivalent -
Prince Private Academy
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