Ajana Stokes
Crozer Chester Medical Center
PHILADELPHIA,PA
6
years of professional experience
Dedicated front desk receptionist with proven skills in customer service, telephone etiquette, and data entry. Committed to enhancing patient experiences and streamlining clinic operations.
Work History
Front Desk Receptionist
8 Months- Greeted and assisted patients with inquiries, enhancing overall patient experience.
- Managed multi-line phone system, directing calls to appropriate departments efficiently.
- Scheduled appointments and coordinated patient flow for optimal clinic operations.
- Collected and verified patient information, ensuring accurate data entry into electronic systems.
Housekeeping Aide
1 Year 6 Months- Maintained cleanliness and sanitation standards in resident rooms and common areas.
- Assisted with laundry services, ensuring timely availability of fresh linens and garments.
- Conducted routine inspections to identify maintenance needs and report issues promptly.
- Implemented efficient cleaning techniques to enhance overall operational effectiveness.
- Trained new staff on proper cleaning protocols and safety procedures to ensure compliance.
- Developed positive relationships with residents, addressing concerns to enhance satisfaction levels.
Team Leader
3 Years 7 Months- Led team in delivering exceptional customer service, ensuring a positive dining experience.
- Trained and mentored new staff, fostering team cohesion and operational efficiency.
- Streamlined workflow processes, reducing wait times and enhancing service speed.
- Conducted regular performance evaluations, providing constructive feedback to improve staff skills.
- Resolved customer complaints effectively, enhancing satisfaction and loyalty among patrons.
- Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
- Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
Education
High School Diploma
Skills
Customer service
Attention to detail
Time management
Listening skills
Telephone etiquette
Data entry
Complex Problem-solving
Timeline
Front Desk Receptionist
Crozer Chester Medical Center
08.2024 - 04.2025Read More
Housekeeping Aide
Brittany Manor
01.2023 - 07.2024Read More
Team Leader
Chic-Fil-A
05.2019 - 12.2022Read More
Upper Darby High School
High School Diploma
Read More