A'Jee Brown
Washington,DC
Summary
Knowledgeable and dedicated customer service professional with extensive experience in Customer Service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Highly computer literate and proficient in multiple software packages including, Microsoft Word, PowerPoint, and Outlook.
Overview
9
9
years of professional experience
Work History
Food Delivery Driver
Uber Eats
09.2018 - 11.2023
- Provided excellent customer service by being friendly and courteous during interactions to increase satisfaction and loyalty.
- Verified orders prior to completing deliveries to avoid customer complaints.
- Met promised delivery times consistently by using GPS software to spot and avoid traffic delays.
- Served customers promptly by smoothly collecting and delivering high volume of orders.
- Drove continuously during shifts, meet deadlines, and achieved high customer satisfaction ratings.
Housekeeper
HANDY
07.2018 - 09.2018
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Disposed of trash and recyclables each day to avoid waste buildup.
Cashier
Potbelly's Sandwich Shop
06.2017 - 07.2018
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Sales Associate
Macy's
10.2015 - 01.2016
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Customer Account Specialist
T-Mobile
06.2014 - 12.2015
- Secured on-time payments and collected on delinquent accounts with tailored payment plans.
- Monitored and tracked campaigns to determine effectiveness and future changes.
- Tracked and maintained orders to guarantee prompt and successful delivery of merchandise to customers.
- Evaluated customers' potential needs to make appropriate recommendations.
- Resolved complex billing and payment issues for balanced, accurate accounts.
Education
No Degree - Medical Assistant Certification
University of The District of Columbia
Washington, DC12.2024
Skills
- Customer Service
- Inspection Checklists
- Recordkeeping Requirements
- Retail Sales Customer Service
- Order Fulfillment
- Correcting Discrepancies
- Guest Amenity Replenishment
- Quality Assurance Controls
Timeline
Food Delivery Driver
Uber Eats
09.2018 - 11.2023
Housekeeper
HANDY
07.2018 - 09.2018
Cashier
Potbelly's Sandwich Shop
06.2017 - 07.2018
Sales Associate
Macy's
10.2015 - 01.2016
Customer Account Specialist
T-Mobile
06.2014 - 12.2015
No Degree - Medical Assistant Certification
University of The District of Columbia
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