Summary
Overview
Work History
Education
Skills
Timeline
Generic

Aji Mboob

Atlanta,GA

Summary

Proven track record in enhancing customer satisfaction and loyalty, notably at Krystal Restaurant, through exceptional customer service and organizational abilities. Skilled in adapting to new technologies and streamlining processes, I excel in environments requiring patience, empathy, and a strong work ethic. Achieved significant improvements in efficiency and customer relations by leveraging both interpersonal and technical skills. Responsible Cashier proficient in handling money, restocking merchandise and helping customers locate products. History of keeping work areas clean, neat and professionally arranged. Good listening skills combined with attentive and detail-oriented nature. Dedicated Cashier experienced in high-end retail operations. Professional and friendly with remarkable customer service and sales abilities. Bringing experience and product knowledge to exceed revenue goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

7
7
years of professional experience

Work History

Cashier

Krystal Restaurant
07.2024 - Current
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.

CNA

Kadan Homecare
03.2022 - 06.2023
  • Assisted patients with daily living activities, promoting independence and dignity.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Enhanced patient satisfaction by providing compassionate and attentive care.
  • Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
  • Collaborated with interdisciplinary healthcare teams to develop and implement individualized care plans for patients.
  • Helped clean and prepare patient consultation rooms to maintain hygiene standards
  • Documented patient information and care activities in electronic health record.

Wheelchair Agent

Delta
04.2017 - 05.2020
  • Assisted unaccompanied minors and special needs passengers by transporting and claiming personal baggage and belongings.
  • Streamlined check-in processes for disabled passengers, effectively minimizing wait times and alleviating stress levels.
  • Collaborated with other wheelchair agents to ensure adequate coverage during high-demand periods, fostering a positive team dynamic.
  • Maximized efficiency through punctual attendance at assigned gates, preparedness for incoming flights, and rapid response to last-minute changes in plans or priorities.
  • Reduced passenger anxiety by patiently answering questions regarding travel procedures and offering reassurance during challenging situations.
  • Supported airline operations by promptly responding to gate assignment changes and adapting to schedule adjustments.

Education

High School Diploma -

Deeper Life
Gambia

Skills

  • Customer Service
  • Customer Assistance
  • Work Ethic and Integrity
  • Patience and Empathy
  • Written and verbal communication
  • Organizational abilities
  • Active Listening

Timeline

Cashier

Krystal Restaurant
07.2024 - Current

CNA

Kadan Homecare
03.2022 - 06.2023

Wheelchair Agent

Delta
04.2017 - 05.2020

High School Diploma -

Deeper Life
Aji Mboob