Ana Jiron
Miami,Florida
Summary
Capable Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service.
Overview
5
5
years of professional experience
Work History
Patient Coordinator
Sanitas Medical Center
04.2020 - Current
- Explained upcoming treatment preparation, instructions, and other facts to patients.
- Worked with patients to schedule tests and procedures.
- Maintained confidentiality of patient data and condition to safeguard health information.
- Acted as main point of contact for patients, doctors, and hospital staff by closely reviewing medical charts and maintaining high levels of communication.
- Coordinated transportation to get patients to and from medical appointments.
- Worked closely with patients to deliver excellent and direct individualized patient care.
- Delivered excellent patient experiences and direct care.
Patient Representative
Mount Sinai Health System
01.2019 - 04.2020
- Verified any changes or data updates to patient records and checked insurance information at each appointment..
- Informed patients of excessive wait times and offered to reschedule appointments.
- Monitored patient flow throughout day to maintain appointment times and schedules.
- Maintained clean and safe environment to promote patient safety and comfort.
Education
Associate of Arts -
Miami-Dade Collage
Miami, FL06.2021
High School Diploma -
South Miami Senior High School
Miami, FL06.2010
Skills
- Customer Service
- Recording Histories
- Insurance Form Processing
- Patient Registration
- Call Transfers
- Multitasking Abilities
Timeline
Patient Coordinator
Sanitas Medical Center
04.2020 - Current
Patient Representative
Mount Sinai Health System
01.2019 - 04.2020
Associate of Arts -
Miami-Dade Collage
High School Diploma -
South Miami Senior High School