Ajonae Wilson
Henderson,NV
Summary
Customer-focused and reliable retail professional with over 8+ years of experience in delivering excellent customer service, driving sales, and supporting daily store operations. Known for strong communication skills, teamwork, and problem-solving. Thrive in fast-paced environments and dedicated to providing a positive shopping experience.
Overview
9
9
years of professional experience
Work History
Sales Consultant
Towbin Kia
10.2024 - 03.2025
- Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.
- Followed up with existing customers to provide additional support and address concerns.
- Contributed to a positive work environment by supporting fellow Sales Consultants in achieving their individual goals and targets.
Security Specialist
Apple
08.2023 - 05.2024
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Collaborated with local law enforcement agencies to establish strong relationships, increasing the effectiveness of joint responses to incidents.
- Detected potential threats proactively through regular monitoring of surveillance systems and analyzing incident reports.
- Performed regular audits of existing security measures, identifying areas for improvement and recommending changes accordingly.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
Retail Sales Associate
T-Mobile
09.2020 - 02.2022
- Greeted customers and helped with product questions, selections, and purchases.
- Helped customers complete purchases, locate items, and join reward programs.
- Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.
- Consistently met personal sales goals through proactive engagement with customers and upselling techniques when appropriate.
- Engaged with customers on sales floor, offering assistance and improving shopping experience.
Retail Sales Associate
Shoe Palace
03.2016 - 05.2018
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Increased sales revenue through effective product recommendations tailored to individual customers.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
Education
High School Diploma -
Piedmont Hills High
San Jose, CA05-2016
Skills
- Time management
- Customer relationship management
- CRM proficiency
- Objection handling
- Cold calling
- Customer service
- Cash handling & POS systems
- Conflict resolution
- Sales techniques
- Upselling & cross-selling
Languages
English
Full Professional
Timeline
Sales Consultant
Towbin Kia
10.2024 - 03.2025
Security Specialist
Apple
08.2023 - 05.2024
Retail Sales Associate
T-Mobile
09.2020 - 02.2022
Retail Sales Associate
Shoe Palace
03.2016 - 05.2018
High School Diploma -
Piedmont Hills High
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