Ajotrecia Dixon
Hampton,GA
Summary
Demonstrated expertise in hiring, training, coaching, negotiations, payroll, and employee engagement over 22+ years of professional experience.
Overview
24
24
years of professional experience
Work History
CASHIER
Kroger
Fayetteville, GA
10.2021 - 10.2023
- Receive payment by cash, check, credit cards, vouchers, or automatic debits.
- Issue receipts, refunds, credits, or change due to customers.
- Assist customers by providing information and resolving their complaints.
- Greet customers entering establishments.
- Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners.
- Answer customers' questions, and provide information on procedures or policies.
- Process merchandise returns and exchanges.
- Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.
- Request information or assistance using paging systems.
- Monitor checkout stations to ensure that they have adequate cash available and that they are staffed appropriately.
- Assist with duties in other areas of the store, such as monitoring fitting rooms or bagging and carrying out customers' items.
- Sort, count, and wrap currency and coins.
- Supervise others and provide on-the-job training.
- Weigh items sold by weight to determine prices.
- Issue trading stamps, and redeem food stamps and coupons.
- Offer customers carry-out service at the completion of transactions.
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer and reconciled end-of-shift balances.
ADMINISTRATIVE ASSISTANT
Kroger
Union City, GA
01.2000 - 10.2021
- Operate office equipment such as fax machines, copiers, and phone systems, and use computers for spreadsheet, word processing, database management, and other applications.
- Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.
- Set up and maintain paper and electronic filing systems for records, correspondence, and other material.
- Locate and attach appropriate files to incoming correspondence requiring replies.
- Supervise other clerical staff and provide training and orientation to new staff.
- Take dictation in shorthand or by machine and transcribe information.
- Order and dispense supplies.
- Mail newsletters, promotional material, or other information.
- Open, read, route, and distribute incoming mail or other materials and answer routine letters.
- Complete forms in accordance with company procedures.
- Make copies of correspondence or other printed material.
- Learn to operate new office technologies as they are developed and implemented.
- Maintain scheduling and event calendars.
- Review time sheets, work charts, wage computation, and other information to detect and reconcile payroll discrepancies.
- Process paperwork for new employees and enter employee information into the payroll system.
- Verify attendance, hours worked, and pay adjustments, and post information onto designated records.
- Compute wages and deductions, and enter data into computers.
- Record employee information, such as exemptions, transfers, and resignations, to maintain and update payroll records.
- Process and issue employee paychecks and statements of earnings and deductions.
- Keep track of leave time, such as vacation, personal, and sick leave, for employees.
- Compile employee time, production, and payroll data from time sheets and other records.
- Issue and record adjustments to pay related to previous errors or retroactive increases.
- Provide information to employees and managers on payroll matters, tax issues, benefit plans, and collective agreement provisions.
- Keep informed about changes in tax and deduction laws that apply to the payroll process.
- Compile statistical reports, statements, and summaries related to pay and benefits accounts, and submit them to appropriate departments.
- Conduct verifications of employment.
- Complete time sheets showing employees' arrival and departure times.
- Prepare and balance period-end reports, and reconcile issued payrolls to bank statements.
- Complete, verify, and process forms and documentation for administration of benefits such as pension plans, and unemployment and medical insurance.
- Coordinate special programs, such as United Way campaigns, that involve payroll deductions.
- Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments.
- Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations.
- Transmit information or documents to customers, using computer, mail, or facsimile machine.
- Hear and resolve complaints from customers or the public.
- Perform administrative support tasks, such as proofreading, transcribing handwritten information, or operating calculators or computers to work with pay records, invoices, balance sheets, or other documents.
- File and maintain records.
- Provide information about establishment, such as location of departments or offices, employees within the organization, or services provided.
- Collect, sort, distribute, or prepare mail, messages, or courier deliveries.
- Process and prepare memos, correspondence, travel vouchers, or other documents.
- Schedule appointments and maintain and update appointment calendars.
- Analyze data to determine answers to questions from customers or members of the public.
- Keep a current record of staff members' whereabouts and availability.
Education
High School Dual Diploma -
Banneker High School
College Park, GA06-1998
Skills
Customer service
Customer assistance
Work ethic and integrity
Patience and empathy
Timeline
CASHIER
Kroger
10.2021 - 10.2023
ADMINISTRATIVE ASSISTANT
Kroger
01.2000 - 10.2021
High School Dual Diploma -
Banneker High School