Akadia Williams
Brooklyn,NY
Summary
Detail-oriented healthcare professional with experience in clinical administration, patient services, and community health programs. Facilitated patient intake and scheduling processes while managing medical records to support interdisciplinary healthcare teams. Recognized for strong communication skills, organization, and a patient-centered approach that supports efficient and compassionate care.
Overview
6
6
years of professional experience
Work History
Manager
CVS Pharmacy
10.2022 - Current
- Supervise pharmacy staff and oversee daily operations
- Greet patients, manage frequent inquiries, and coordinate appointment scheduling in a fast-paced setting
- Manage patient information and ensure documentation accuracy
- Resolve customer issues while maintaining confidentiality and efficiency
Youth Advocate
STAR Program, SUNY Downstate Medical Center
08.2020 - 04.2021
- Developed outreach strategies to connect clients with community services
- Delivered educational classes on healthcare topics
- Provided health and wellness information to diverse community groups
- Led weekly youth sessions to promote health awareness
Clerical Assistant
Pediatrics Department, SUNY Downstate Medical Center
04.2020 - 12.2020
- Managed patient scheduling, intake, and medical records using Epic and Microsoft Office
- Supported clinical staff by preparing documentation and organizing patient files
- Helped coordinate office logistics and maintained supplies
- Provided compassionate service to patients and families
Education
Bachelor of Arts - Human Biology, Psychology
Hunter College
New York, NY12.2025
High School Diploma - Performing Arts Endorsement
Talent Unlimited High School
New York, NY06.2020
Skills
- Strong interpersonal and communication abilities
- Expertise in Microsoft Office Suite & Epic
- Patient intake & registration
- Data entry and records management
- High call volume management & phone etiquette
- Critical thinking, problem-solving & multi-tasking
- Administrative proficiency
- Team collaboration
- Customer service
- Time management
- Schedule preparation
- Budget control
Coursework
- Anatomy & Physiology, Understanding of organ systems, patient health, and medical terminology
- Medical Ethics & Health Policy, Knowledge of HIPAA, patient rights, and ethical care standards
- Microbiology & Immunology, Insight into infection control, immunity, and public health issues
- Statistics & Research Methods, Data analysis and evidence-based decision making in healthcare
- Developmental Psychology, Human behavior knowledge across the lifespan, useful for patient communication
- Health Psychology, Mind-body interaction and stress management in clinical environments
Timeline
Manager
CVS Pharmacy
10.2022 - Current
Youth Advocate
STAR Program, SUNY Downstate Medical Center
08.2020 - 04.2021
Clerical Assistant
Pediatrics Department, SUNY Downstate Medical Center
04.2020 - 12.2020
High School Diploma - Performing Arts Endorsement
Talent Unlimited High School
Bachelor of Arts - Human Biology, Psychology
Hunter College