A'Kaela Slocumb
Columbus,GA
Summary
Diligent and responsible cashier with an excellent history of running smooth, accurate registers, keeping merchandise stocked, and maintaining cleanliness. Well-organized and dependable with unparalleled dedication to team success, business operations, and customer loyalty.
Overview
5
5
years of professional experience
Work History
Lead Cashier
Walmart
01.2020 - 12.2021
- Processed payments effectively and accurately handled cash, credit, debit and personal check transactions.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Processed both cash and card purchases and returns.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers by answering questions and fulfilling requests.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Taught employees fundamentals of register use, merchandise scanning and customer service.
- Checked merchandise multiple times during each shift and restocked products when stock ran low.
- Evaluated presentation of checkout lanes and kept team members on top of cleaning tasks when necessary.
- Educated employees on register use, merchandising, and customer service.
- Mentored new team members on POS system operation, customer service strategies, and sales goals.
- Led cashiers and associates in providing thoughtful customer service.
- Maintained stock within optimal levels to meet expected customer and sales levels.
- Mentored other store employees in customer service and assistance to help improve overall satisfaction.
- Alleviated customer service needs with policy-appropriate solutions.
- Mentored new team members on sales software system operation.
- Utilized creativity and persuasive techniques to upsell and cross-sell products to customers.
Volunteer
Take The City
06.2018 - Current
- Assisted with special events and programs.
- Maintained clean, neat, and operational facilities to serve program needs.
- Used strong interpersonal communication skills to convey information to others.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Communicated with staff members to stay informed about volunteer opportunities and events.
- Represented organization positively and professionally while providing community with much-needed services.
- Participated in volunteer orientations and training sessions to learn about organizational changes and mission updates.
- Provided administrative support to department leads to help organize events and fundraisers.
- Completed daily domestic tasks in shelters and group homes to assist people in need.
- Guided troubled individuals to tools and resources necessary for healing.
- Planted and maintained gardens to provide fresh produce for individuals in need.
- Tutored at various competency levels to help people with reading, math and writing skills.
- Coordinated individual referrals to obtain community services, advocate for client needs and resolve roadblocks.
- Developed construction skills by participating in several home builds.
- Coordinated and managed volunteer activities for community service projects.
- Approached issues proactively to best meet current and future community needs.
Education
Certificate of Completion - Early College Essentials
Columbus Technical College
Columbus, GA06.2023
High School Diploma -
William H. Shaw High School
Columbus, GA05.2023
Skills
- Product and Service Sales
- Teaching Pedagogy
- Verbal Communication
- Safety Verifications
- Team Leadership
- Energy Conservation
- Issue Resolution
- Customer Relations
- Customer Service
- Staff Training
- Coaching and Training
- Employee Motivation
- Microsoft Office
- Hospitality and Accommodation
- Multi-Tasking Skill
- Social Perception
Timeline
Lead Cashier
Walmart
01.2020 - 12.2021
Volunteer
Take The City
06.2018 - Current
Certificate of Completion - Early College Essentials
Columbus Technical College
High School Diploma -
William H. Shaw High School
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