Akam Gerdi
Antioch,TN
Summary
Motivated and dependable professional with strong experience in customer service, hospitality, and team coordination. Skilled at communicating with guests, handling fast-paced situations, resolving issues efficiently, and maintaining a high standard of professionalism. Experienced working in luxury hospitality environments where attention to detail and customer satisfaction are essential. Currently pursuing a degree in Computer Science with an interest in technology, problem-solving, and software development. Quick to learn, adaptable, and able to work well both independently and as part of a team.
Overview
3
3
years of professional experience
Work History
Guest Service Coordinator
Parking Management Company
Nashville, TN
10.2025 - Current
- Delivered high-level guest service in a fast-paced 5-star hotel environment while maintaining professionalism and attention to detail under pressure
- Managed vehicle intake and retrieval efficiently for high-volume events, VIP guests, and hotel visitors while upholding strict luxury hospitality standards
- Built strong communication and problem-solving skills by handling guest requests, resolving issues quickly, and coordinating with hotel staff to ensure seamless service
- Maintained composure and professionalism during peak hours, contributing to a premium guest experience consistent with luxury
- Luxury Service Standards, Guest Relations, Operational Excellence
Shift Lead
Metropolis Parking
Nashville, TN
09.2023 - 03.2025
- Supervised daily operations, coordinating a team of 5+ attendants, and ensured efficiency and premium guest experience for a high-volume fine dining establishment
- Handled guest interactions with professionalism and urgency, consistently maintaining a 5-star customer service standard while resolving vehicle or ticket issues in real time
- Trained new valets on safety procedures, customer service expectations, and point-of-sale systems, reducing onboarding time significantly
- Professionalism, Leadership, Collaboration
Education
BACHELOR OF SCIENCE - COMPUTER SCIENCE
Middle Tennessee State University
Murfreesboro, TN05-2026
Skills
- Customer service
- Communication
- Task Management
- Conflict Management
- Team Leadership
- Python
- MySQL
- C
Projects
Cryptocurrency Database Management System
- Designed and developed a full-stack cryptocurrency management platform using MySQL, Django, Vue.js, and REST APIs
- Built secure user authentication with JWT token-based login and role-based access control for protected transactions and wallet management
- Integrated real-time cryptocurrency pricing using the CoinGecko API with backend caching to improve performance and reduce API load
- Implemented relational database schemas, foreign key constraints, transaction tracking, and wallet management features to ensure data integrity and scalability
- Collaborated in a team environment to design the database architecture, troubleshoot backend/frontend issues, and deliver a functional end-to-end application
Timeline
Guest Service Coordinator
Parking Management Company
10.2025 - Current
Shift Lead
Metropolis Parking
09.2023 - 03.2025
BACHELOR OF SCIENCE - COMPUTER SCIENCE
Middle Tennessee State University