Akane Gomez
Kannapolis,NC
Summary
Dynamic and detail-oriented professional with extensive experience at Blue Compass RV, excelling in customer service and time management. Proven ability to enhance visitor experiences and streamline office operations. Skilled in data entry and adept at problem-solving, ensuring efficient workflows and high levels of client satisfaction. Proven ability to engage guests and handle cash
transactions efficiently. Strong work ethic and adept at multitasking, ensuring a
welcoming environment while fostering positive relationships with team members.
Committed to delivering outstanding experiences in fast-paced settings. Bilingual and easy to get along.
Overview
6
6
years of professional experience
Work History
Front Desk Receptionist
Blue Compass RV
Concord
04.2025 - Current
- Coordinated office supplies inventory, ensuring availability for daily operations.
- Assisted with onboarding new employees by facilitating orientation processes effectively.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Completed data entry and filing to keep records updated for easy retrieval.
Server
Mykonos Grill
Concord, NC
03.2020 - 11.2024
- Provided exceptional customer service by promptly addressing guest inquiries and concerns.
- Efficiently took and processed food and beverage orders using POS systems.
- Collaborated with kitchen staff to ensure timely order delivery and quality control.
- Assisted in training new servers on menu items and service standards.
- Handled cash transactions accurately, ensuring proper cash drawer management at shift end.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Front Desk Receptionist
City of Concord
Concord, NC
05.2022 - 04.2023
- Greeted and assisted visitors, ensuring a welcoming and professional environment.
- Managed multi-line phone system, directing calls to appropriate departments efficiently.
- Processed incoming mail and packages, distributing to relevant personnel promptly.
- Scheduled appointments and maintained calendar for staff, optimizing time management.
- Maintained accurate records of visitor logs and inquiries for compliance purposes.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Collected room deposits, fees, and payments.
Education
High School Diploma -
Concord High School
Concord, NCSkills
- Customer service
- Attention to detail
- Time management
- Listening skills
- Cash handling
- Telephone etiquette
- Data entry
- Problem-solving skills
- Team collaboration
- Verbal and written communication
- Filing
Languages
Spanish
Native or Bilingual
Timeline
Front Desk Receptionist
Blue Compass RV
04.2025 - Current
Front Desk Receptionist
City of Concord
05.2022 - 04.2023
Server
Mykonos Grill
03.2020 - 11.2024
High School Diploma -
Concord High School