Akayla Cooper
Del City
Summary
Proven customer service expert with a track record of resolving high-stress situations and enhancing customer loyalty at Walmart. Skilled in active listening and data entry, adept at multitasking and training staff to uphold service excellence. Achieved significant repeat business by empathetically addressing customer needs.
Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Possesses solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty.
Overview
4
4
years of professional experience
Work History
Hostess/Server
The Colcord
08.2023 - Current
- Answered customer questions about hours, seating, and menu information.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
Customer Service Representative
Walmart
09.2024 - 03.2025
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Hostess/Server
Olive Garden
09.2021 - 08.2023
- Answered customer questions about hours, seating, and menu information.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
Education
High School Diploma - Basic
Del City High School
Del City, Ok05.2023
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Call handling
- Problem-solving
Timeline
Customer Service Representative
Walmart
09.2024 - 03.2025
Hostess/Server
The Colcord
08.2023 - Current
Hostess/Server
Olive Garden
09.2021 - 08.2023
High School Diploma - Basic
Del City High School