Akeiba Williams
Birmingham,AL
Summary
Meticulous hardworking employee, excellent at juggling multiple tasks, and working under pressure. Broad industry experience includes Healthcare, Production and Customer Service. Over 4+ years in customer service and tech savvy.
Overview
6
6
years of professional experience
Work History
Front Desk Receptionist
Grifols Biomat USA
01.2022 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Developed strong working relationships with team members, fostering a positive work environment.
Lab Processor II
Grifols Biomat USA
05.2022 - Current
- Set up, maintained and verified sterility of lab equipment and tools.
- Collect blood and tissue samples with focus on accuracy and adherence to aseptic techniques.
- Analyzed experiment and test results to validate adherence to standards and specifications.
- Maintained strict aseptic fields when collecting biological samples, minimizing staff and patient infection risks.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Maintained energy and enthusiasm in fast-paced environment.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Manages payment system
Phlebotomist II
Grifols Biomat USA
09.2018 - Current
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Promoted mission, vision and values of organization and trained new clinical staff in phlebotomy procedures.
- Used personal protective equipment correctly to protect coworkers and patients.
- Organized daily work based on collection priority.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Tracked collected specimens by initialing, dating and noting times of collection.
- Conducted venipuncture and other CT procedures.
- Reviewed patient records for accuracy and completeness.
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Performed bedside tests like bleeding time tests and entered results into patient charts.
- Monitored patients for reactions and verified sample quality.
- Spoke with patient to gather information for lab records, reduce fear or anxiety and optimize cooperation.
- Assisted with office procedures by monitoring patient flow, performing telephone screening and maintaining sample drug lists.
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
- Drew blood from veins by vacuum tube, syringe or butterfly venipuncture methods.
- Protected patients by following infection control, sharps disposal and biohazardous waste disposal procedures.
Education
High School Diploma -
Wenonah High School
Birmingham, AL2009
Skills
- Proficient in cash management
- Patient Care
- HIPAA Compliance
- Quality Control Guidelines
- Self-Motivated
- Attention to Detail
- Microsoft applications proficiency
- Organization and Time Management
- Data Entry
- Flexible and Adaptable
- Clerical
- Active Listening
- Building Customer Trust and Loyalty
- Multitasking and Prioritization
- Responding to Difficult Customers
- Understanding Customer Needs
Timeline
Lab Processor II
Grifols Biomat USA
05.2022 - Current
Front Desk Receptionist
Grifols Biomat USA
01.2022 - Current
Phlebotomist II
Grifols Biomat USA
09.2018 - Current
High School Diploma -
Wenonah High School