Akeira Calhoun
Mesquite,TX
Summary
Dynamic professional with a proven track record at Kroger, excelling in customer service and cash register operation. Recognized for building strong customer relationships and enhancing satisfaction through effective problem-solving and teamwork. Reliable and punctual, I thrive in fast-paced environments, ensuring smooth operations and a welcoming atmosphere for all clients.
Overview
5
5
years of professional experience
Work History
Sales Associate
Kroger
525 North Galloway Ave
01.2020 - 04.2025
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Office Manager
Krystal Reliford
4361 North Beltline Rd
03.2022 - 03.2025
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
Education
High School Diploma -
Penn Foster Career School
Scranton, PA05.2023
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Listening skills
- Problem-solving
- Multi-tasking strength
- Excellent people skills
- Reliable and punctual
- Flexible schedule
- Cash register operation
Timeline
Office Manager
Krystal Reliford
03.2022 - 03.2025
Sales Associate
Kroger
01.2020 - 04.2025
High School Diploma -
Penn Foster Career School