AKELA BAKER
Thomasville,NC
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Service Representative
LaSalle Network( Bswift)
09.2024 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Addressed customer account discrepancies and concerns.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
Beauty Advisor
Sally Beauty
03.2024 - 10.2024
- Achieved and exceeded sales targets by effectively promoting and selling beauty products, resulting in increased revenue for the cosmetics department
- Maintained a clean and organized work environment, ensuring all beauty products were properly stocked and displayed for easy access for customers
- Collaborated with team members to create and implement promotional events and initiatives to drive traffic and increase customer engagement
3rd Manager
Cato
02.2023 - 07.2023
- Managed inventory and merchandise flow for a high-volume clothing store, ensuring optimal stock levels and product availability
- Developed and implemented visual merchandising strategies to enhance store presentation and maximize sales opportunities
- Collaborate with store management to develop and implement strategies to drive sales and meet performance goals
Supervisor
Beals Outlet
06.2022 - 11.2022
- Oversee daily operations of multiple departments within the store, ensuring smooth workflow and excellent customer service
- Train and supervise a team of retail associates, providing guidance on product knowledge, sales techniques, and customer interactions
Beauty Advisor
Sally Beauty
03.2021 - 11.2021
- Achieved and exceeded sales targets by effectively promoting and selling beauty products, resulting in increased revenue for the cosmetics department
- Maintained a clean and organized work environment, ensuring all beauty products were properly stocked and displayed for easy access for customers
- Collaborated with team members to create and implement promotional events and initiatives to drive traffic and increase customer engagement
Education
Associates - Business (Entrepreneurship)
Nashville State Community College
Nashville, TN05.2019
Skills
- Merchandising
- Sales and Promotions
- Customer Service
- Problem Solving
- Basic data entry
- Formatting
- Relative and absolute cell references
- Basic functions
- Advanced functions
- Dealing with error messages
- Conditional formatting
- Filtering and sorting
- Basic charts to visualize data
- Multi-task management
- Computer proficiency
- Call center experience
- Microsoft Office Suite
- Adaptability and flexibility
Certification
Spreadsheets for Beginners using Google Sheets, Coursera, 05/01/24, coursera.org/verify/S4LC2GGMVFYW
Affiliations
The National Society of Leadership and Success, 2018
Timeline
Customer Service Representative
LaSalle Network( Bswift)
09.2024 - Current
Beauty Advisor
Sally Beauty
03.2024 - 10.2024
3rd Manager
Cato
02.2023 - 07.2023
Supervisor
Beals Outlet
06.2022 - 11.2022
Beauty Advisor
Sally Beauty
03.2021 - 11.2021
Associates - Business (Entrepreneurship)
Nashville State Community College
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