Akila Duvall
Atlanta,GA
Summary
Professional with 10 plus years of experience in customer service and safety protocols, prepared for this role. Strong focus on teamwork and adaptability, ensuring smooth operations and exceptional guest experiences. Skilled in conflict resolution, emergency response, and communication, with calm and approachable demeanor that fosters trust and cooperation among colleagues and guests.
Overview
10
10
years of professional experience
Work History
Flight Attendant
American Airlines
03.2024 - Current
- Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
- Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
- Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
- Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
Front Desk Supervisor
The Courtland Grand Hotel
01.2023 - 03.2024
- Empowered front desk staff by promoting a supportive work environment and recognizing individual achievements, resulting in increased morale and productivity.
- Developed strong working relationships with other departments within the hotel, fostering efficient communication channels between teams.
- Responded to telephone, email and in-person inquiries regarding reservations, hotel information and guest concerns.
- Oversaw front desk operations with eye for hotel reputation, staff productivity, and operational efficiency.
Rooms Controller
Omni Hotels & Resorts
06.2021 - 01.2023
- Communicated proactively with housekeeping staff to ensure timely room turnovers.
- Optimized room occupancy rates with strategic planning and coordination among departments.
- Processed all guest check-ins, activated room keys and secured valid payments.
- Registered guests and relayed pertinent information about available amenities and events taking place at facility.
Front Desk Supervisor
The Georgian Terrace Hotel
08.2019 - 06.2021
- Trained new employees on front desk operations, ensuring they were well-prepared for their roles and responsibilities.
- Scheduled and assigned daily work and activities for team members.
- Communicated regularly with management on front desk performance, identifying areas for improvement or growth opportunities.
Front Desk Agent
Crown Plaza Atlanta Airport
02.2018 - 08.2019
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Handled incoming calls professionally, directing inquiries to appropriate personnel as needed.
- Increased customer loyalty with exceptional communication skills and personalized service.
Front Desk Agent
Hotel Indigo College Park
11.2016 - 02.2018
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
Front Desk Agent
Holiday Inn Express and Suites Camp Creek
06.2015 - 11.2016
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
Education
Associates - Communications
Atlanta Metropolitan State College
Atlanta, GA05.2015
High School Diploma - Mathematical Sciences
D.M. Therrell High (STEMS)
Atlanta, GA05.2013
Skills
- Active listening
- Critical thinking
- Customer relations
- Problem resolution
- Microsoft Excel
- Payment processing
- Professional telephone demeanor
- Microsoft outlook
- Scheduling
- Customer service
Timeline
Flight Attendant
American Airlines
03.2024 - Current
Front Desk Supervisor
The Courtland Grand Hotel
01.2023 - 03.2024
Rooms Controller
Omni Hotels & Resorts
06.2021 - 01.2023
Front Desk Supervisor
The Georgian Terrace Hotel
08.2019 - 06.2021
Front Desk Agent
Crown Plaza Atlanta Airport
02.2018 - 08.2019
Front Desk Agent
Hotel Indigo College Park
11.2016 - 02.2018
Front Desk Agent
Holiday Inn Express and Suites Camp Creek
06.2015 - 11.2016
Associates - Communications
Atlanta Metropolitan State College
High School Diploma - Mathematical Sciences
D.M. Therrell High (STEMS)
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