AKILIA BURLEY
Houston,TX
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
S4 Communications
Houston, TX
10.2023 - 06.2024
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Resolved customer complaints promptly and efficiently.
- Informed customers about current promotions and discounts.
- Provided customer service by answering questions, resolving problems, and responding to complaints in a timely manner.
- Maintained accurate records of all customer interactions using the company's CRM system.
- Ensured that agents complied with applicable laws regarding privacy protection.
0ffice Manager
PSP PATHOLOGIST
Houston, TX
07.2019 - 08.2023
- Assisted in developing budgets for departmental expenses.
- Created spreadsheets in Excel to track data such as vacation requests, sick days .
- Maintained confidential records relating to personnel matters.
- Ordered supplies and equipment to maintain adequate inventory levels.
- Supervised staff members, organized schedules and delegated tasks.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Responded to customer inquiries via phone or email in a professional manner.
- Prepared agendas for board meetings along with taking minutes during sessions.
Education
High School Diploma -
Jack Yates
Houston, TX05-2000
Skills
- Information Security
- Inbound and Outbound Calling
- Complaint resolution
- Paperwork Processing
- Call Management
- Data Entry
- Scheduling
- Product Knowledge
- Data Collection
- Team Development
- CRM Software
- Recruitment and hiring
Timeline
Customer Service Representative
S4 Communications
10.2023 - 06.2024
0ffice Manager
PSP PATHOLOGIST
07.2019 - 08.2023
High School Diploma -
Jack Yates