Akina Harris
Valley,AL
Summary
Skilled in Medicare knowledge and customer service expertise, I significantly enhanced customer satisfaction at United Healthcare by resolving complex inquiries and streamlining enrollment processes. My adept multitasking and organizational skills, honed across roles at Wipro and Caution Express, ensured efficient onboarding and compliance, demonstrating a proven track record of achievement in fast-paced environments.
Overview
11
11
years of professional experience
Work History
Medicare Customer Service Representative
United Healthcare
Oklahoma City, OK Remote
01.2022 - Current
- Enhanced customer satisfaction by efficiently addressing and resolving Medicare-related inquiries.
- Provided exceptional support to Medicare beneficiaries, guiding them through coverage options and plan details.
- Managed a high volume of inbound calls, adeptly navigating multiple systems while maintaining focus on customer needs.
- Assisted in enrollment processes for new beneficiaries, providing clear guidance through each step for seamless transitions into coverage plans.
- Reduced call handling time with efficient problem-solving skills and comprehensive knowledge of Medicare policies and procedures.
- Established trust among customers by demonstrating empathy during challenging situations, providing reassurance, and offering expert guidance on available resources.
Onboarding Coordinator
Wipro
Duluth, GA
08.2017 - 08.2021
- Conducted regular meetings with department heads to discuss progress of newly onboarded employees and identify areas for improvement.
- Ensured a positive onboarding experience by addressing any concerns or issues promptly and effectively.
- Collaborated with HR managers to gather feedback and continuously improve the onboarding process.
- Maintained accurate records of all onboarding activities, ensuring compliance with company policies and legal requirements.
- Managed scheduling of new hire training sessions, maximizing efficiency across multiple departments.
Onboarding Specialist
Caution Express
Remote
08.2013 - 12.2016
- Coordinated pre-employment screenings, background checks, and documentation requirements to expedite hiring timelines and reduce potential delays in bringing talent onboard.
- Put together employee files and collected required digital or physical information to meet requirements.
- Worked closely with new hires, answering questions and addressing various concerns during onboarding process.
- Created smooth onboarding processes to help new hires adjust to company policies, procedures and processes.
Education
Associate Of Business Administration - Business Administration And Management
Southern Union State Community College
Opelika, ALSkills
- Call center experience
- Data entry proficiency
- Medicare knowledge
- Complaint Handling
- Policy understanding
- Customer service expertise
- Time Management
- Attention to Detail
- Multitasking Abilities
- Computer Skills
- Organizational Skills
- Team Collaboration
Timeline
Medicare Customer Service Representative
United Healthcare
01.2022 - Current
Onboarding Coordinator
Wipro
08.2017 - 08.2021
Onboarding Specialist
Caution Express
08.2013 - 12.2016
Associate Of Business Administration - Business Administration And Management
Southern Union State Community College