Akira Bullock
Greensboro,NC
Summary
Highly motivated professional who is results-driven and bringing forth several years of exceptional customer service experience in retail and sales. Specializing in time management, communication, and multitasking skills. Also offering expertise in clerical work and responsibilities to ensure productive operations. Service-oriented team member providing strong work ethic to match company goals.
Overview
2
2
years of professional experience
Work History
Account Representative
Mariner Finance
High Point, NC
02.2022 - Current
- Maintained customer accounts and collections through face to face & phone communication.
- Increased customer satisfaction ratings through proactive and actionable resolutions to questions, concerns or challenges.
- Conducted loan interviews; Negotiated extensions and modifications of loans, arranged payment schedules, and assessed customer financial needs.
Shift Lead
Walgreens
05.2021 - 01.2022
- Trained and mentored 5 new hires within 7 months to maximize team performance.
- Led 5-minute meetings daily, communicating store policies, regulations, and daily job goals to non-management team members.
- Assigned subordinates appropriate tasks to ensure productivity and efficiency in completing daily sales goals.
- Completed store opening and closing procedures and balanced tills.
Sales Associate
Marshalls
07.2020 - 05.2021
- Overcame objections by effectively persuading an average of 6 customers a week to join credit card rewards program.
- Established relationships with customers via a personalized shopping experience maintaining customer loyalty.
- Utilized marketing and advertising skills by accessorizing end caps, displays, and promo isles.
Customer Service Agent
Bags Inc, American Airlines
05.2019 - 12.2019
- Assisted customers with filing claims for damaged, lost, and/or stolen bags by operating a computerized system
- Applied problem-solving skills to resolve customer issues and complaints in a fast-paced environment
Clerical Support Volunteer
Carolina Urology Partners
05.2018 - 08.2018
- Answered incoming calls daily, utilizing a courteous and professional manner to assist patients with scheduling, billing, and other inquiries
- Utilized database and software systems to log information for at least 100 patients and ensured data entry was accurate and complete
Education
Bachelor of Science - Business Administration, Business Studies
University of North
Carolina
Skills
- Attention to Detail
- Analytical and Critical Thinking
- Verbal and Written Communication
- Negotiation and Resolution
- Cash Handling
- Account Management
Additional Information
- Highly motivated professional who is results-driven and bringing forth several years of exceptional customer service experience in retail and sales. Specializing in time management, communication, and multitasking skills. Also offering expertise in clerical work and responsibilities to ensure productive operations. Service-oriented team member providing strong work ethic to match company goals.
Timeline
Account Representative
Mariner Finance
02.2022 - Current
Shift Lead
Walgreens
05.2021 - 01.2022
Sales Associate
Marshalls
07.2020 - 05.2021
Customer Service Agent
Bags Inc, American Airlines
05.2019 - 12.2019
Clerical Support Volunteer
Carolina Urology Partners
05.2018 - 08.2018
Bachelor of Science - Business Administration, Business Studies
University of North
Carolina