Akirra Clark
Fort Smith,AR
Summary
Dynamic and adaptable professional with over a decade of experience in healthcare and administrative roles, currently pursuing a Bachelor's degree in Psychology with a specialization in Behavioral Health to enhance patient support. Proven track record of excelling in fast-paced environments, both in-person and remotely, while delivering exceptional patient care and customer service. Expertise in medical and administrative procedures supports a commitment to fostering positive patient experiences, maintaining meticulous records, and driving operational efficiency. Recognized for strong problem-solving abilities, active listening skills, and a collaborative approach that builds lasting relationships and enhances team performance.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Customer Service Advisor (Work from Home)
HCA Healthcare
04.2023 - Current
- Responded to customer inquiries and resolved account issues.
- Reviewed patient account information and documented interactions.
- Updated patient information and requested re-billing.
- Collaborated with patients to secure payments.
- Escalated patient complaints when necessary.
- Maintained knowledge of department workflows and systems.
- Remote
Medical Assistant/Medicaid Biller
Arkansas Liver and Gastroenterology
Fort Smith, AR
04.2021 - 12.2022
- Supported clinical functions and handled administrative responsibilities.
- Compiled patient information and executed health assessments.
- Assisted providers with procedures.
- Scheduled appointments and managed calendars.
- Completed comprehensive checks on insurance information.
- Processed Medicaid insurance billing.
Deputy Clerk
Ouachita County Courthouse
Camden, AR
06.2018 - 01.2020
- Assisted with the preparation and maintenance of official records.
- Provided administrative support.
- Responded to public inquiries.
- Collected and processed payments.
- Coordinated court case dockets and managed schedules.
- Maintained confidentiality and adhered to regulations.
Lead Registrar in Day Surgery
Ouachita County Medical Center
Camden, AR
03.2010 - 06.2018
- Supported clinical functions and handled administrative responsibilities.
- Compiled patient information and executed health assessments.
- Assisted providers with procedures.
- Scheduled appointments and managed calendars.
- Completed comprehensive checks on insurance information.
- Processed Medicaid insurance billing.
Education
Bachelor of Arts - Psychology, Behavioral Health focus
East Central University
Ada, OK01.2027
Allied Health Medical Assistant Certification - undefined
Petra Allied Health
Fort Smith, AR01.2019
Skills
- Patient Care & Support
- Customer Service Excellence
- Electronic Health Records (EHR)
- Medical Terminology
- Insurance Verification
- Scheduling & Appointment Management
- Data Entry & Record Keeping
- Administrative Support
- Communication (verbal and written)
- Problem-Solving & Conflict Resolution
- Time Management & Prioritization
- HIPAA Compliance
- Microsoft Office Suite (Word, Excel, Outlook)
- CPR & Basic Life Support (BLS)
- Medical Assisting (Clinical & Administrative)
- Call center experience
- Customer relations
Certification
- Medical Assistant Certification
- CPR Certification
Timeline
Customer Service Advisor (Work from Home)
HCA Healthcare
04.2023 - Current
Medical Assistant/Medicaid Biller
Arkansas Liver and Gastroenterology
04.2021 - 12.2022
Deputy Clerk
Ouachita County Courthouse
06.2018 - 01.2020
Lead Registrar in Day Surgery
Ouachita County Medical Center
03.2010 - 06.2018
Allied Health Medical Assistant Certification - undefined
Petra Allied Health
Bachelor of Arts - Psychology, Behavioral Health focus
East Central University