AKSA SAMUEL
Wylie,Texas
Summary
Reliable Area Manager successful at operating in high-volume, fast-paced environment. Skilled in leading teams to meet objectives on stringent timelines. Empowering leader with superior communication and collaboration abilities. Dedicated Area Manager competent in leading and mentoring team members.
4+ years of experience as a supervisor. Background in problem solving and customer service with experience in process improvement, object oriented and agile methodologies. Business Analyst experience with a
demonstrated history of working in the information services industry. Certified Scrum Master with a bachelor’s degree focused in Business and Computer Information System from the University of North Texas.
Overview
1
1
Certification
5
5
years of post-secondary education
6
6
years of professional experience
Work History
Area Manager
Amazon
Dallas, Texas
06.2020 - Current
- Developed and implemented data-based solutions to problems in a timely manner.
- Responsible for developing and leading a diverse staff of up to 60 associates and 4 supervisors.
- Conducted regular stand-up meetings, and improvement projects with measurable goals.
- Assist General Manager in evaluating and providing performance feedback to teams.
- Coordinated and developed new production equipment designs in collaboration with facilities staff.
- Reviewed the work forecast and determine productivity requirements to produce during the day to meet the overall building objectives.
Department Lead
Sears
Mesquite, TX
08.2014 - 06.2019
- The goal of Sears is to serve, delight, and engage our members while they shop.
- Worked with the company as a lead of the department for 3 years.
- Managed the associated for women’s apparel.
- Ability communicate with members and provide them with excellent customer service.
- Supervised staff members during the shifts and was responsible for management aspects during shift.
- Created schedules for the staff and conducted meetings.
- Perform multiple tasks including stock operations and weekly updates of merchandise.
- Execute visual merchandising of displays, mannequins, and decorations to attract customers.
- Find creative ways to make the department look presentable.
- Communicated with the staff about metrics and goals set for them.
Receptionist
EMMANUEL DENTAL
Richardson, TX
05.2016 - 08.2016
- Assist with handling administrative duties that includes scheduling appointments and answering phone calls.
- Maintained clear, organized dental records and reports.
- Communicate with insurance companies and mediate with patients regarding their benefits.
- Received and processed payments made by patients and insurance companies.
Education
Bachelor of Science - Business Computer Information System
University of North Texas
Denton, TX 05.2015 - 05.2020
Skills
Business Development and Planning
Relationship Building and Management
Technical Writing
Spreadsheet
JIRA
Scrum framework
ERD diagrams and Business process flows
SWOT and GAP analysis
Subnetting
Documentation
Problem Solving
Time Management
Communication
Team player and Adaptability
Work Ethic
Additional Information
Business 4940 – Classic of Denton Dealership
Consultant
- Worked with a team to bring more profit in for the company and help with bringing in more customers.
- Did SWOT analysis to eliminate possible competition
- Created a website for the project, created detailed reports, graphs, potential profits and solution and presented it to the dealership and UNT staff
BCIS 4720 – Designed Website for E-learning
- Worked with group of 5 to create a website to provide education to the less fortunate.
- Created business reports and designs
- Came up with solutions on how to make reservations.
Affiliations
Agape Church: January 2016 – March 2018
- Created curriculum and had it approved by the church.
- Planned and developed weekly lesson plans, assist with events and fests.
- Supervised and guided children in completing assigned lessons and projects.
Certification
Scrum Master
Relevant Coursework
Management Concepts | Database Applications | Business Statistics | International Issues of IT | Admin and Policy in Information Security | Communication in Business
Timeline
Area Manager
Amazon
06.2020 - Current
Receptionist
EMMANUEL DENTAL
05.2016 - 08.2016
Bachelor of Science - Business Computer Information System
University of North Texas
05.2015 - 05.2020
Department Lead
Sears
08.2014 - 06.2019